English O₂ Community: Mobile

How to watch? I do not see any button for moviesedit o2_Gerrit 19.01.2026 moved to English O₂ Community: Mobile

Why is O2 lying about mobile internet speed? I live in the center of Dessa-Roßlau and unfortunately, the internet either doesn't work at all or only reaches 100kb/s. Both my wife and I have O2 contracts. We've been living here for a month. Even in Coswig-Anhalt, the internet works perfectly, but here it doesn't. I've reported the problem at least 20 times. Even though I receive SMS messages saying it's resolved, the problem persists.

Hello, I have moved out of Germany and I want to cancel my O2 prepaid sim card and stop the calling and internet packs. I was told to do it by post. But I am already moved out of Germany and do no posses any local address. Please let me know if I can do it by using an email and which one? Thank you, Prachi Patil

Hello, In my unlimited on demand, can I request the extra 2GB without having finished my first 10?edit o2_Gerrit 20.01.2026 moved to English O₂ Community: Mobile

Hey.i just realized that you’ve been charging me twice every month, double. One time 10euro and then 9.99. I just have prepaid S plan and should be charged only 9.99 euro. Why and i paying double for the past months? edit o2_Manga: verschoben von Prepaid zu Englisch Community: Mobile

Very bad experience with O2. I am using only 2 sim card no WiFi anything but deducted large amount of euro with my account why............. Why? Many time complain no response. I hope you will contact and refund my amount. Thank you  Best regards, Baburam Tiwary    EDIT: verschoben von “Home:Rechnung” in “Engschlich: Mobile”,  o2_Maria, 17.01.26 

Hi, I am trying for about 3 days logging with the O2 application, but not successful. It is not possible even taking photo of error to have it as a refrence here. I can loggin in web browser with the same user and password . What is the solution ? I ordered internet for my home, and one sim card for cellphone.in the email i received from o2, no contracr number is it. It is written to know about your data click here, but when I click i always address to FAQ !!! What is the problem ? I can not find any section to see my order, usage data , status, mein O2 ?? Does not work. I ALSO actived rhe sim card , there are signal for it in my cellphone , but dose not work! After 2 days!!Moved from Mein O2 to English Mobile // 15.01.2026, 17:09 Uhr, o2_Rebecca

Hello,I am writing to request clarification regarding a phone call I recently received from an O2 representative about a new SIM card and contract offer.During the initial part of the call, I was told that:If I ordered a new SIM card as part of a special O2 anniversary offer, the new SIM would be free and include 10 GB of data with calls and SMS. My existing contract, which currently costs 20 EUR per month, would be reduced to 10 EUR per month. The total monthly cost for using both SIMs would therefore be 10 EUR, not 20 EUR or 30 EUR.However, once the call recording began, the explanation changed. It then appeared that:My existing contract would remain at its current price. The new SIM would instead be an additional contract costing 10 EUR per month. This would result in a total monthly charge of approximately 30 EUR.Because of this inconsistency, I am unsure which version of the offer is accurate.Could you please confirm in writing:Whether this offer is legitimate. The exact monthly c

Hello O₂ team,my current O₂ Mobile M contract ends on March 9, and I’m currently paying €19.99 per month.I received an offer to extend the contract for €12.99 per month, but this includes a 24-month commitment, which unfortunately I can’t accept as I won’t be staying in Germany for another two years.I would be happy to stay with O₂ if it’s possible to: Keep O₂ Mobile M Pay €12.99 per month No minimum contract term (monthly cancellable) If this isn’t possible, no problem — in that case I’ll start looking for another provider.Feel free to contact me by email if you need any further details.Thanks in advance 🙂

Hello everyone,I’ve been trying to cancel one of my O2 payments, as it appears that I’m registered twice in the system.I have:One account for my phone contract, and One account for O2 Home Internet (LTE), which I previously had but already canceled. I returned the device as required, yet I’m still being charged under this account, although for a different amount.Details:XXXXXX (Home Internet) → This account is still charging me (previously €40.98, now €21.15). I want this payment removed completely and the account closed, as I’d like to unify my accounts in the O2 system to avoid issues like this in the future. XXXXXX (SIM card) → This is my active SIM card contract. I’m currently being charged €21.18, but according to my contract, the correct amount should be €19.99.The accounts I added are the same ones listed in the O2 system, as confirmed by a customer support representative over the phone. o2_Giulia, 04.01.2026, 12:30: persönliche Daten verborgen

So, i received a bill of 8.06 euros despite the number already deactivated and contract terminated. Is there a reason why it could be so?Moved from Mobilfunk to English Mobile // 15.01.2026, 15:20 Uhr, o2_Rebecca

Hi , I have placed an order for sim card on 20 th December 2025 with order number WSFC55412229 but it Is still not delivered and I am getting message now like the sim will be auto activated without receiving.Can anyone help me on ito2_Daniela 12.01.2026 11:57; moved from o2 SIM-Karte: Bestellung & Aktivierung to English o2 Community: Mobile

Hello O₂ Team,My contract (O₂ Mobile M Boost) is ending on February 19, 2026.I would like to extend my contract, but I need help with the following:Current Situation:- Tariff: O₂ Mobile M Boost with 55 GB- I currently have the free Connect-Option which includes:  * Multi-SIM for my Watch  * Data-SIMs for other devicesWhat I'm Looking For:- I only need about 20 GB of data (not 55 GB)- The O₂ Mobile S Plus offered online contract extension with 20 GB for €10.49 looks good- IMPORTANT: I want to keep the Connect-Option FREE as in my current tariff- All my Multi-SIMs and Data-SIMs must continue to workCan you please make me an offer where I can:1. Get the S Plus tariff (20 GB)2. Keep the Connect-Option FREE (as in my current M Boost)3. Continue using all my Multi-SIMs and Data-SIMs at no extra cost?Please send me a non-binding offer via email.Thank you!

Hi, I have this issue where my data is not working abroad. It works in Germany but nowhere else. Calling works too.I often travel to Slovakia and on my way through Poland it doesn’t work as well.I tried manually selecting network that didn’t help. I reset the APN connections didn’t help.Turned off preference of 4G LTE didn’t work. Roaming is turned on so don’t ask me this. I tried SIM card in other device and that didn’t help as well. Last month I asked for SIM card change and even new SIM doesn’t work. I tried to order roaming option to my current data plan and that didn’t help. I am at loss. Please help me or I will be forced to change operator. 

Hi there all! How can I buy iPhone 17 pro max with Airpods 3 (Black week offer) in Silver colour? Its only available in Deep Blue colour but I want it in silver colour. Also there is no Iphone 17 pro max without contract. How can I buy any one from these? Edit o2_Kathi 24.11.25 Title adapted for a better overview + Moved from the section o2 my Handy to English o2 Community: Mobile

Hi there,I need help to either send me a default password via SMS or verify my email address so I can access the Mein O2 app and the O2 website. I am a Prepaid SIM user and I have been trying to register an O2 account on the O2 app and the O2 site, but the registration process always goes in a sort of loop and I cannot finish the process. Here is what happened when I tried to register on the app:I click Einloggen, and it directs me to a Login page I click on the Jetzt registrieren link I choose Ich bin Mobilfunk-funke and click Weiter I input my prepaid SIM phone number and click Abschicken I input the verification code received from SMS and click Verifizieren I input the PUK number and click Verifizieren I input my email address and click Bestätigungscode senden I input the verification code received in my email and click Verifizieren HERE IS THE PROBLEM: it goes back to the Login page. I input my phone number, and it asks for Kennwort. But at this point, I DO NOT have a password. I c

Hi,I didn’t set up SEPA payment in my O2 app or in the web. However, my data pack has been renewed again just few hours ago without my permission. There is no money in my app. It will take it from my bank account in the following days. I tried to deactive it before the renewal and also after but I couldn’t find such an option. Also, there is no SEPA payment for O2 in my banking app. I have checked it again and again. I don’t want to pay for something that I am not using. Please, help me to cancel it. 

Hi, I wanted to ask if there was any way to lower the fee for the data usage outside of the EU? this was my first time leaving Germany with the phone contract from o2 and I had no idea that I could not use data in London (where I used it for a short time at the airport). I really truly thought I could use it in Europe but turns out it’s only in the EU.  please if there is any way! I am a student and this would hit really hard on my savings :( I also want to note that I tried calling as soon as I received the message but the waiting time was longer that the operational hours so it hung up the phone once I was already waiting for 20 min.edit o2_Gerrit 02.01.2026 moved to English O₂ Community: Mobile

I live in Munich, and I am fortunate to have excellent reception conditions of O2 5G network. I decided to use O2’s unlimited home internet service based on a SIM card."And now I have a serious and persistent problem with my home  sationary  5G acses point ( TP-Link DECO X50  5g  (HW 2) ) internet service whit O2 SIM card. From the very beginning, I experienced minor difficulties when using multiple devices at home. However, the situation has significantly worsened: I currently have around 10 devices connected, and the internet has become almost unusable.Whenever any medium-demand activity occurs on any device, the entire household experiences a complete slowdown. For example: Opening any website with multiple connections or heavy advertisements often causes the internet to fail for all users. When my spouse and I work on corporate laptops simultaneously, the internet stops working after about 10 minutes and remains unavailable for 1–2 hours . Observed Symptoms: Loss of pings to all

Hello eveyone. I´ve ordered a new mobile contract 3 days ago, and since them I´ve only received a simple message about the order by email. No post, no email, no contract or any numbers confirming it. Also, I´ve not received yet an eSIM.When I´ll receive it to be able to use my new plan?Thanks. Edit:o2_Lea/25.11.2025/moved from o2 Sim Karte to english community:mobile 

Hello,I found myself subscribed to O2 Music Packet since September 2025 without ordering it. Now I cancelled it, but since then I was charged 3 times without using it at all. Therefore, I ask you to refund me, please, as in this case O2 Music Packet | O₂ CommunityKind regards

Hello O2 Team,I was trying to order a MultiSIM for my Apple Watch, but I mistakenly ordered it via the O2 app instead of through the Apple Watch app.Later, I successfully ordered the correct one via the Watch app.I now have three eSIMs: one for my iPhone, one for my Apple Watch, and one that was mistakenly ordered via the O2 app and has not been activated.Is there any way to cancel this last eSIM? I could not find an option to do so in either the app or on the website.Thank you in advance.

I ordered an eSim on 17 Nov. Till now I still didn't have the eSim, the courier returned to the o2.Now I have to pay something that I never use and has been returned. The eSim in activated and ready to use. Today i have to make the payment, is that normal to pay something that u didn’t even use? What i have to do? I want a replaced eSim quickly Edit o2_Antje: Moved from Sim-Karte to English Community / 02.01.2026