Surf dayflat. How to unsubsribe from this internet data?

Hello @Venansius Haryanto,

welcome to our o2 Community 😀

If no package is booked, the Surf Dayflat is automatically activated so that no high costs arise.

As soon as you book an Internet Pack, it is deactivated again.

Are you using the My o2 app and the option you want is not displayed? Please let us now exactly how we can help you.

Best regards

Giulia

Dear Giulia 

Thanks for your response. And yes, I use my O2 apps on my laptop so far. The problem is that my handphone can't download the apps. It might be because the handphone was bought outside Germany, so it can’t read the German Play Store. And in the apps, I did not find the option to cancel the day-surf internet data or the option to register for the monthly-based O2 internet data. 

Best 

Venan 

Hello @Venansius Haryanto,

have your registered your phone number for Mein o2 here: Bei o2 Registrieren und Vorteile nutzen: Jetzt anmelden?

When you are logged in, you should be able to order any suitable package.

Best regards

Giulia