Hello!
My number is free from Telekom now to go to O2 it s a prepay number. I need help to do the next steps with O2, I am trying online but it isnt working. Is there any English cx that I can call to help? Or what should I do?
Thanks
Gelöst
Porting my prepay number from Telekom to O2
Lösung von o2_Tobias
Hi
welcome to our English Community.
Nice that you decided to have a prepaid-card with o2.
Did you already order a prepaid-sim-card at o2? Just have a look here: our prepaid-tariffs
During the ordering-process, you have the possibility to click the transfer from your old provider to o2:
Order to transfer the number of an existing cell phone number to O2 prepaid
Please do not forget to release your Telekom-prepaid-number for porting before you order a new o2 prepaid-card. Telekom will charge you with 6,82 € for the porting.
I hope that you are now able to order the o2 prepaid-card together with the transfer from your previous provider to o2 prepaid.
Loving greetings,
Tobias
Kompletten Beitrag anzeigen
Hi Andrea! If I did it it was by mistake I am not sure but maybe It happened because the first sim card took so long to arrive on my address, someone advice me here on the chat to make sure it was ordered, so I thought It wasn't for any website issue reason. So I didn't receive the first sim card after 7 days from the order so I sent the same form again but I thought it would be regarding to the same. Now I have it and I don't need, so what should I do? Thanks
- Team
- 26467 Antworten
Dear
the good thing about prepaid cards is, that they cost nothing if you don't use them. If you don't activate the card and don't use it, there are no costs for you.
Kind regards,
Andrea
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