Moin,

The contract of the postpaid SIM are older than 24 month or are Flex contracts?

Hi @AAJ ,
good to read you again. 
Which tarif plan have you choosen for the 2 mobile contracts.? Are these allready cancelled and deactivated? 

You have the opportunity to order a free prepaid card, cancel the mobile contract if you really want.
The last step would be porting the number. You can order this service directly from your Mein o2 area.

For any further question you are welcome. 

kindly regards
Michael

 

@schluej : I don’t really know if this is a Flex contract. I have had the SIM cards since August, 2017. 

@o2_Micha The contracts are not yet cancelled. Both SIMs are still functional. Do I have to cancel them first in order to buy the prepaid SIM? Do I go to the local O2 shop to ask for porting the numbers?

Hey @AAJ,

that shouldn’t be a problem Please read our FAQ for this topic: o2 Prepaid Number Porting

Greetings,
Flo

@o2_Micha@o2_Flo@schluej : Hello, I have now scheduled an internet “umzug” on the 6.7.2023. But the problem is we moved into the new apartment yesterday with no internet. Both me and my wife frequently work from home. I was wondering if it is possible to give us additional mobile data to tide over the next few days? I tried calling the O2 service but couldn’t find an English speaker. Really appreciate any help.

Hey @AAJ ,
thanks for your patience. We do offer an additional mobile data pack to bridge the gap between the “umzug”.
It’s called o2 Always on with 200GB. If you are not a o2 moblie user yet, you can order a testcard for free and book the o2 Always on pack.
Kostenlose SIM-Karte: o2 Testkarte | o2 (o2online.de)

Also, we offer support via an english speaking hotline.
Welcome to our english speaking O₂ Hotline | O₂ Community (o2online.de)
Unfortunately not yet for DSL or Prepaid.

Have a nice day, Matea