Hi,
I bought an O2 sim card from a kiosk for O2 myPrepaid S pack. I get this message in the “Meine Daten” page of sim activation “Es ist ein Fehler aufgetreten.”
The address is accepted but I haven’t entered the IBAN details, as the sim is “ohne Vertrag” is it still necessary to enter your IBAN for recharge? Can I skip this step?
Thanks.
Lösung von o2_Ines
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Hello and welcome to our community
great that you found your way to us and please excuse the late feedback.
Were you able to activate your prepaid card in the meantime? An IBAN is not necessary for this.
blessings Jennifer
Hi,
Thank you for your reply.
I'm still having the same issue.
Hello
what kind of card have you bought?
Is it a new prepaid card, or is it a card to top up your current account?
kindly regards
Michael
Its a new prepaid card.
I’m still facing the same issue
I bought the O2 my Prepaid S (3.5 GB).
While activating the card, in the data options whenever I choose O2 my Prepaid S (3.5 GB) I get the error mentioned (“Es ist ein Fehler aufgetreten.”) and also the IBAN option appears (which I do not want to enter now).
However, when I choose the O2 prepaid 9ct, the personal details are being accepted without the IBAN. As I have already paid 9.99 euros for the O2 my Prepaid S (3.5 GB) card pack, I want to know whether the card will have the 9.99 I paid for if I choose another data option while activating (i.e O2 prepaid 9ct or O2 Prepaid S 6 GB) or will I have to separately top up for it?
Thanks!
P.S This question thread accidentally got marked Lösung however I am still facing the issue.
Hi
Kind regards, Ines.
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