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Hi o2,

my name is Ernest with mobile number XXXXXXX.
I received a letter from o2 about €250 bill which I don’t understand because on the 17th of December,account was TG took €44.50 from my bank account.I made a transfer of  €100 to the account details provided in the letter.O2 went ahead to block my calls and data.On the the 28th I received a call from a customer care representative asking me to pay the remaining amount of €166.56. I received another letter the following day asking me to pay €200 which is rediculous.please I need some explanations to this because I am confuse.thank you 

 

Edit: Persoal data deleted, threads merged - o2_Kurt

Hi O2,

I received a letter from o2 about €250 bill which I don’t understand because on the 17th of December,account was TG took €44.50 from my bank account.I made a transfer of  €100 to the account details provided in the letter.O2 went ahead to block my calls and data.On the the 28th I received a call from a customer care representative asking me to pay the remaining amount of €166.56. I received another letter the following day asking me to pay €200 which is rediculous.

please I need some explanations to this because I am confuse.

thank you 

 

Hi @Morty92 ,

 

please contact our hotline directly. My co-workers there should be able to tell you in detail what the current status is.

We also have an english-speaking hotline:

O2 Service in English

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1**german landline rates

Monday till Friday 10 am - 6 pm

Best regards,
Kurt

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