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Hello, on March 12th, 2023 I ordered two prepaid SIM cards for me and wife via the website. My card arrived a few days later and the second card still hasn't arrived. At the same time, on March 21, I received a message in the gmail that someone had started the procedure for activating the card (which was not delivered). Most likely it fell into the wrong hands or got lost. Should I ignore this and just buy another prepaid card from the store?

 

Best regards.


Edit: verschoben aus Sim Karten.., 22.03.2023, 13.39 Uhr, o2_Micha

Hello @GLTar ,
Thank you for joining us here.💙
You should not ignore this under any circumstances.
I'll get in touch with you right away via private messages. The sender will be our o2_Support account. 

best regards
Michael

 

Hello.

Unfortunately, my problem is still not solved. I look forward to the response.

 

Best regards.

Hi @GLTar ,
thanks for communicate with us here and within the personal messages. 
As i´ve allready written, i couldn´t find an order for an o2 prepaid simcard in combination with your wifes name and adress. 😥
I would like to suggest to order a new Freikarte on the portal. 😉

kindly regards
Michael

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