problem with sim card activation

vor 1 Jahr
15 March 2023
5 Antworten
85 Aufrufe

Aboodmady
Neuling
2 Antworten

I bought a pre paid sim card from Edekka when i did the video activation it failed due to problem with surname when i went back and adjusted the name I wasn’t allowed to do video verification anymore and only the post procedure so i went to the post office today to do the activation and received an email that it also failed for some reason, when i log in to the identification website it says that it is not available at the moment after i enter my number and birthday.

what am i supposed to do ?

Edit o2_Sven 15.03.2023/13:33: Moved thread from o2 Prepaid to English o2 Community: Mobile

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Lösung von o2_Maria 11 April 2023, 10:00

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5 Antworten

Aboodmady
Autor
Neuling
2 Antworten
vor 1 Jahr
15 March 2023

what am i supposed to do ?

Edit o2_Manuela: separated from:

18.03.23, 15:00 Uhr

o2_Manuela
Team
4991 Antworten
vor 1 Jahr
18 March 2023

Hi @Aboodmady ,

welcome to our community! 🤗

I am sorry that the activation of your sim card does not work as planned.

But don´t worry, together we will get your sim card working.

You will get a private message from o2_Support shortly.

Best regards,

Manuela

Edit o2_Manuela: Link for private messages added

o2_Maria
Moderatorin
18071 Antworten
vor 1 Jahr
11 April 2023
Lösung

Hello @Aboodmady ,

could you already change the name as described in the PNs?
Or did you order a new sim card?

Best regards,
Maria

Aboodmady
Autor
Neuling
2 Antworten
vor 10 Monaten
30 May 2023

Hello @Aboodmady ,

could you already change the name as described in the PNs?
Or did you order a new sim card?

Best regards,
Maria

Hello i was asked to mail my documents to O2 in Nürnberg and i didn’t do it yet, not sure why can’t i just mail it to the office near me in Darmstadt but i will try

thank you