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Hello,

Please I need help, I have not been able to configure my 02 Homespot.

The 192.168.1.1 search is not leading me to where I will provide my details.

I am new in Germany and not able to speak language so its difficult to call.

I will appreciate your help.

 

Peter

 

edit o2_Tobias: moved from o2 HomeSpot to our English Community

Hi, @PRUI , which browser are you using? And have you tried connecting via LAN cable?

Best, Meerkatze

BTW, there’s a service line, if you encounter other difficulties:

Service in English

For English-speaking support, please contact us at

089 66 66 30 08 1*

This service is available monday till friday from 10am - 6pm.

*Charges according to your rates for calls to German landline.

@PRUI With which device did you want to configure the home spot?  And via Lan or Wifi.

Hi @PRUI, 

I welcome you in our English Community. I understand as a newcomer in Germany it might seem difficult to get help in English. But it is good that you managed to come here to our English Community. 

As @Meerkatze mentioned our English Hotline, did you already get support with the installation of your HomeSpot?

If you have any further questions, just let us know. 

You also have the possibility to watch this video: o2 HomeSpot - Installation You can switch the subtitles in this video to English. 

Thanks also to @Joe Doe for your support. 

 

Loving greetings,

Tobias

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