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Problem with 02 Home spot configuration

P
Neuling
  • PRUI
  • Neuling
  • 2 Antworten

Hello,

Please I need help, I have not been able to configure my 02 Homespot.

The 192.168.1.1 search is not leading me to where I will provide my details.

I am new in Germany and not able to speak language so its difficult to call.

I will appreciate your help.

 

Peter

 

edit o2_Tobias: moved from o2 HomeSpot to our English Community

Lösung von Meerkatze

BTW, there’s a service line, if you encounter other difficulties:

Service in English

For English-speaking support, please contact us at

089 66 66 30 08 1*

This service is available monday till friday from 10am - 6pm.

*Charges according to your rates for calls to German landline.

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4 Antworten

M
Fortgeschritten
  • Meerkatze
  • Fortgeschritten
  • 384 Antworten
  • 1. Oktober 2021

Hi, @PRUI , which browser are you using? And have you tried connecting via LAN cable?

Best, Meerkatze

M
Fortgeschritten
  • Meerkatze
  • Fortgeschritten
  • 384 Antworten
  • Lösung
  • 1. Oktober 2021

BTW, there’s a service line, if you encounter other difficulties:

Service in English

For English-speaking support, please contact us at

089 66 66 30 08 1*

This service is available monday till friday from 10am - 6pm.

*Charges according to your rates for calls to German landline.

Joe Doe
Star
Forum|alt.badge.img+6
  • Joe DoeStar
  • Star
  • 12405 Antworten
  • 1. Oktober 2021

@PRUI With which device did you want to configure the home spot?  And via Lan or Wifi.

Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • 19. Oktober 2021

Hi @PRUI, 

I welcome you in our English Community. I understand as a newcomer in Germany it might seem difficult to get help in English. But it is good that you managed to come here to our English Community. 

As @Meerkatze mentioned our English Hotline, did you already get support with the installation of your HomeSpot?

If you have any further questions, just let us know. 

You also have the possibility to watch this video: o2 HomeSpot - Installation You can switch the subtitles in this video to English. 

Thanks also to @Joe Doe for your support. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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