Prepaid: Balance added, but money not deducted from bank

Hi,

Meinem O2-Prepaid-Loop-Konto wurde ein Guthaben hinzugefügt, aber das Geld wurde nicht von meinem Bankkonto abgebucht. Und ich habe mein Bankkonto geschlossen. Was muss ich tun, um das Lastschriftmandat zu kündigen?

Danke!

Hi,

I have an O2 prepaid loop number. I got a message from O2 that a SEPA-mandate would be debited from my bank account for 15 Euros on 22.12. I would like to cancel this mandate and pay the bill by bank transfer. I would really appreciate if someone can help me with this.

Thanks!

Dear @CRques ,

welcome to our community. 🎄

You can change your bank account in our My o2 app. If you want to delete the direct debite mandate, you have to send us a written request:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Kind regards,

Andrea

Dear @CRques ,

welcome back in our community. 🎄

If you wish to cancel the SEPA direct debit mandate, you must do so in writing:

Telefónica Germany GmbH & Co. OHG

Georg-Brauchle-Ring 50
80992 München

Kind regards,

Andrea

Dear Andrea,

Thanks for your reply. I’m not in Germany anymore and my bank account for the SEPA is closed. Can I transfer the 15 Euros directly or is it possible to deduct it from my credit balance?

Thanks!

Hi @CRques , 

have you already successfully withdrawn your SEPA mandate through our colleagues?
If we can still support you, please let us know. 
Of course you also have the possibility to transfer the 15 € directly if there is not enough credit at the moment. 
Do you have the bank details at hand?

Best regards, 

Manuela

Hello @CRques , 

alright, I am happy everything is resolved. 😊

If you need further help, just ask us here, we are happy to help you out! 

We also have a interesting F.A.Q in English that can help with different topics.

Best regards, 

Manuela