I have 2 contracts by O2.
Since more than 2 weeks there are problems with an antenna in my area and internet is slow and unstable.
I have been with O2 customer service multiple times being redirected over and over from one department to another.
Technical department has confirmed that there is an issue with the antenna and there is no good 5G signal(for what it matters 4G LTE is also very bad) and if I do not have good internet I should close the contract due to missing parts which O2 supplies from China (technicians words, not mine).
I have attempted to close the contract by phone, writing(email) to O2, writing to Nurmeberg office but no success.
None of the offices reply, customer service just redirect from one department to another until they close the line on your face.
I have allowed O2 to charge by bank for July(I had service in July), but will not allow to charge for August.
There is no point to not have service, and charge my bank.
I am working from home and this impacts my personal life and my work.
This is madness, paying for a service which is not delivered and O2 accepts that is their fault.
Before the technical problem I have had not problems with internet or signal, since the problem with the antenna I am having such problems.
Meanwhile I am trying to be in contact with other O2 customers in my neighborhood and complain to German customer protection for this kind of troubles O2 is causing.
edit o2_Gerrit 19.08.2024 12:43 moved to English O₂ Community: Mobile