Hi,
I ordered a cellphone without tarif in o2online.de website and got an email, but after some hours I recieved an email like rejection and I think my order is canceled :
"Ihre My Handy-Bestellung
Wir können den Auftrag leider nicht ausführen."
I want to know what is the problem? and is it like a mistake by autoreply service?
o2_Antje: Moved from My Handy to English Community / 10.04.2023 / 16:21 Uhr
Lösung von o2_Micha
Hi
welcome to our community. I am glad that you are sharing your request with us. 💙
Every Rejection is sad. JSC mentioned allready the mail which you should have received.
Because of data security we are not informed about the reasons. So please write a letter for further informations to the adress given by mail.
Your letter should contain your order number as well as your name, date of birth and your adress. 😊
kindly regards
Michael
+4In the email there is an address in Nürnberg , you have to write to this address, then you will find out the reason for rejection.
Hi
welcome to our community. I am glad that you are sharing your request with us. 💙
Every Rejection is sad. JSC mentioned allready the mail which you should have received.
Because of data security we are not informed about the reasons. So please write a letter for further informations to the adress given by mail.
Your letter should contain your order number as well as your name, date of birth and your adress. 😊
kindly regards
Michael
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