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my order canceled by O2

  • April 10, 2023
  • 2 Antworten
  • 90 Aufrufe
K
Besucher:in

Hi,
I ordered a cellphone without tarif in o2online.de website and got an email, but after some hours I recieved an email like rejection and I think my order is canceled :

"Ihre My Handy-Bestellung
Wir können den Auftrag leider nicht ausführen."

I want to know what is the problem? and is it like a mistake by autoreply service?

o2_Antje: Moved from My Handy to English Community / 10.04.2023 / 16:21 Uhr

 

Lösung von o2_Micha

Hi @Kourosh.shahryari ,
welcome to our community. I am glad that you are sharing your request with us. 💙
Every Rejection is sad. JSC mentioned allready the mail which you should have received. 
Because of data security we are not informed about the reasons. So please write a letter for further informations to the adress given by mail. 
Your letter should contain your order number as well as your name, date of birth and your adress. 😊

kindly regards
Michael

    2 Antworten

    jsc
    Legende
    Forum|alt.badge.img+30
    • jscLegende
    • Legende
    • April 10, 2023

    In the email there is an address in Nürnberg , you have to write to this address, then you will find out the reason for rejection.

    Pünktlich zum Release geliefert iPhone 17 Pro Max Silver 256GB nun in Kombination mit Watch Ultra 2 Black
    o2_Micha
    • o2_MichaTeam
    • Team
    • Lösung
    • April 13, 2023

    Hi @Kourosh.shahryari ,
    welcome to our community. I am glad that you are sharing your request with us. 💙
    Every Rejection is sad. JSC mentioned allready the mail which you should have received. 
    Because of data security we are not informed about the reasons. So please write a letter for further informations to the adress given by mail. 
    Your letter should contain your order number as well as your name, date of birth and your adress. 😊

    kindly regards
    Michael

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