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Loss of 4G time to time

P
Rang

I lost 4g signals from time to time and it automatically goes to E. For example I received 4G signals in the morning for 1-2 hours but since then only received E signals. This is so frustrating because with Edge you cannot literally connect to the internet or send a message 

2 Antworten

D
Rang
Benutzerebene 6

Hello @pheonix which device are you using?

If your phone goes to edge you could Go in airplane mode and search again. 

You could also set your phone to LTE/5G only (I can explain it)

Can you check Here your location here please?

https://www.o2online.de/netz/netzstoerung/#id-258134

May there is a technical failure

 

o2_Jessica
Benutzerebene 7

Hello @pheonix,

welcome to the o2 community and thank you for your enquiry!

Thank you for your support in this matter @dSkill 😊

Please feel free to answer the questions or test the network at your location and give us feedback on how it looks for you.

Kind regards
Jessica 🌷

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!

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