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invoice higher than expected


Hello, 

I got charged 82.46 euros while my invoice in my email said I would pay 36.76 euros. What can I do? Who I need to talk to?

Lösung von schluej

Moin Moin,

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays

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schluej
Superstar
  • 15831 Antworten
  • Lösung
  • 12. Dezember 2024

Moin Moin,

O2 Service in English 

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays


o2_Gerrit
  • Moderator
  • 6879 Antworten
  • 12. Dezember 2024

Hello ​@Luizzzzzzzz,

welcome to our o2 community 🙂

Could you already speak to the colleagues in our hotline?

Fpr the debit to differ from the invoice you receive per e-mail is definitely very unusual.

Is it possible that you have two different bills for two or more contracts with us?

Best Regards,

Gerrit


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