I accidentally topped up another phone number differing just by the last digit instead of my own. Is there any way that I can get the refund or just add those credit into my own number?
Lösung von o2_Giulia
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- Moderatorin
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16 January 2023
- Lösung
Hello
welcome to our o2 Community 🙂
That's annoying, of course, and I hope it wasn't a large sum. Unfortunately we cannot issue a refund in this case as we do not have access to another customer's data and therefore cannot trace the top-up.
I'm sorry that I can't help you in this case.
Best regards
Giulia
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