hi, having issues terminating my contract

Hey @imnotike,

schluej gave you the right answer here :) In the FAQ you will find all the necessary information on how to cancel your contract when moving to another country!

Greetings,
Flo

schluej schrieb:

Moin Moin,

you have done this:

• Extraordinary cancellation because of moving abroad

Tipp Next Time use a Flex Tarif, you can cancel it monthly.

I did have a Flex tarif, and I cancelled expecting to pay the month of June as I didn't cancel in time. But I also received the request of payment for the month of July.

Welcome to the Community @imnotike.

Was there perhaps a pro-rated calculation for July in your Bill. Or was the entire month of July calculated?
When and how did you submit your cancelation?
If you want, you can also upload a screenshot of your current bill here, but please remove all personal data from the screenshot beforehand.

Best regards

Steffen

It's the full July bill. I sent the cancellation using the form on the o2online website.

I noticed that the plan I put on the form was not the one I had active. 

I senti it again with the correct informations. 

Do you think that will work? I have the July bill still to pay as I disabled automatic payment to it.

Hello @imnotike ,

I don’t see any cancellation requests for the contract that is connected to your community account. When did you send in the online form for the termination of the contract?

Kind regards, Sven

In June I sent one that did not have the correct plan.

On the 26th of July I sent the correct one. I received the email confirming that they received the request of cancellation 

I can give you more details if you tell me what you need

@o2_Sven is there any news? I just received the bill for July so it seems like the process is stuck.

Hello @imnotike ,

I can now see a cancellation request from you from the 11th of August and the cancellation has now been entered for the 12th of next month.

Kind regards, Sven

Hi @o2_Sven that's very good news. Will the cancellation go through if I have outstanding fees? I haven't touched the SIM card ever since I left Germany in June. I really hope I will not have to pay what I didn't use.

Dear @imnotike ,

the outstanding payments must still be settled by you, otherwise the whole thing goes to a collection agency.

However, the notice of termination is now entered on the date stated.

Kind regards,

Andrea

Thanks @o2_Andrea , I just have a couple of questions.

How do I settle the payment? I tried adding my payment method but I couldn't figure out how. 

What are details that I have to put in the Transfer?

I need specifically to know what I need to put as the reason for the transfer so that it gets recognised that it is for my account.

Does the collection agency add a fee on the payment? If so, how much will it be? And will I be contacted by the collection agency by email? Because I no longer live at the apartment the account is bound to.

​Dear @imnotike ,

as a landline or mobile customer with a fixed-term contract, you can transfer payments to the following bank account:

Telefónica Germany GmbH & Co. OHG 

Hypo Vereinsbank AG

IBAN: DE 16 7002 0270 0005 7131 53

BIC: HYVEDEMMXXX

Always state your customer number - you will find it in the top right-hand corner of your mobile phone bill.

You can view and download the bill in the My o2 app or in the online portal.

You will find the total amount on page 1 of your bill.

Yes, the collection agencies always go the extra mile, so it is best to transfer the money quickly to such a company before handing it in.

If you let me know that you are transferring the outstanding debts, then I can write to the specialist department so that it is not handed over to a collection agency.

Kind regards,

Andrea

I will make the transfer for the outstanding payments int the next couple of days. Thanks for your help @o2_Andrea 

Dear @imnotike ,

I will contact our specialist department for you.

Kind regards,

Andrea

Thank you so much 

The transfer was authorized. It will take a couple of days but it depends on the bank. Thanks for your help

Hi, @o2_Andrea I'm really sorry for bothering you again. I had done a transfer with the wrong details in the "Reason" section. I cancelled it and did another one with only my account number in the "reasons" section. It should get to O2 from tomorrow 

Dear @imnotike ,

thank you for your reply.

Our colleagues have set a temporarily so-called dunning block for you, which means that you will not receive any further dunning notices for the next time andyou  will not be handed over to debt collection.

The colleagues are now waiting for your payment. If you do not pay within a certain period of time, the block will be removed again, but since you have already ordered everything, it should be fine.

Kind regards,

Andrea

Hi, @o2_Andrea . I wanted to check if the payment was successful but I got confusing results on the web page. There still is the banner saying I haven outstanding bills but when I look at the billing page it says "beglichen am 23.08.2023". Is there any chance you could check if everything is now done? 

Best regards 

Dear @imnotike ,

we have received a payment on 23.08. Your account is now balanced. But please note that your contract runs until Septermber 12th. Therefore, there will be one or two invoices that still needs to be paid.

Kind regards,

Andrea

One or two? Shouldn't it be 1 at max?

Dear @imnotike ,

I'm afraid it's two, because your billing cycle always goes to the 7th of the month and the contract runs until September 12th. So a few days are left. 😕

Kind regards,

Andrea

Uh, I understand. I'll pay when they come. Thanks for your help.