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extra charge on bill support

L
Neuling

Hi, I have been charged extra money and I cannot explain why. I have just travelled in Europe ( the Netherlands, Greece and Italy) and O2 never sent me any message about extra charge before charging me!

As this is a company costs my job should refound I need to have a reason for this extra charge.

 

Is there a why to add a limit-stop the service if the max allowance has been reached?

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Lösung von o2_Flo

Hey @Lavinia90,

I am sorry that you have incurred these costs. Unfortunately, I can't say exactly where they came from. Were you at sea or did you have the Internet on for a short time in the USA? 

To avoid such costs in the future, it is recommended to use a local prepaid card. 

Here is our FAQ reagarding this topic: 

Greetings,
Flo

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3 Antworten

o2_Flo
  • o2_FloTeam
  • Team
  • 13177 Antworten
  • 31. August 2023

Hey @Lavinia90,

Glad to hear from you! Welcome to the o2 community 💙

From where to where did you make calls in Europe? To another EU country or within the EU country? Did you contact service numbers like an airline or a cab company or similar? 

Greetings,

Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
L
Neuling
  • Lavinia90
  • Autor
  • Neuling
  • 1 Antwort
  • 31. August 2023

Hi, I contacted costumer support of airline companies but online, I never called anyone. 
I travelled in Greece and the Netherlands. I was in the USA but I disabled roaming option.. 

how can I avoid these charges in the future ?

 

thanks 

o2_Flo
  • o2_FloTeam
  • Team
  • 13177 Antworten
  • Lösung
  • 5. September 2023

Hey @Lavinia90,

I am sorry that you have incurred these costs. Unfortunately, I can't say exactly where they came from. Were you at sea or did you have the Internet on for a short time in the USA? 

To avoid such costs in the future, it is recommended to use a local prepaid card. 

Here is our FAQ reagarding this topic: 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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