Dear O2 Team,
I have been using O2 prepaid SIMCard for almost 3 years and now I’m thinking to switch to a postpaid.
The main reason for that is to be eligible for the unlimited internet offers you have for customers with contracts.
However, it’s really important that I maintain the same number, since it’s been used in many services.
Being said that, is it possible to do that? If so, then I’d appreciate your help on that.
Bests,
Ahmed Mo.
Lösung von Anonymous
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Hi
welcome again to our English Community.
Thanks for your message.
Yes, this is absolutely possible. You just need to port your prepaid-number to o2 postpaid.
Please follow the instructions that you find here:
I hope these instructions are helpful to you.
Loving greetings,
Tobias
Hi
welcome again to our English Community.
Thanks for your message.
Yes, this is absolutely possible. You just need to port your prepaid-number to o2 postpaid.
Please follow the instructions that you find here:
I hope these instructions are helpful to you.
Loving greetings,
Tobias
The instruction is for moving the phone number from another provider to o2 prepaid and not from o2 prepaid to o2 postpaid!
After you have received your new SIM card, you have to activate it and you will receive a new mobile phone number. You use this to register at Mein o2. You should already know the process from your prepaid card, right?
Then go to the section "Number portability" and enter the data you have given for your prepaid card (name, date of birth). Bisheriger Anbieter enter “o2-de” and select “sofort”
Then you wait for the MNP.
Porting is free, your prepaid card wil switched off after porteing, your existing credit is transferred from the prepaid card to your new contract.
Thank you
I tried to do that, but got an error message that says:
Die Mitnahme der Rufnummer von O2DE zu O2 ist leider nicht möglich.
Wenn Sie mit Ihrer Rufnummer neue Konditionen nutzen wollen, können Sie mit Ihrem bestehenden Vertrag eine Vertragsverlängerung durchführen.
Not sure if there’s anything I can do about it.
Have you already signed a postpaid contract and have already received the SIM card?
Thank you
I’ve went to an O2 shop (at Friedrichstraße Sbahn) and they guys there did amazing job. They helped me doing everything I needed to in no time.
All I have to do now is wait a few days and things should work just fine.
Hello
If I understand you right our colleagues in the shop were already able to help you and your phone number will be transfered to your postpaid contract soon? That is nice to hear :-)
Regards,
Lars
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