Dear Sir or Madam,

I want to confirm that I want to close my O2 account. My number is +49176…..91. I sent my abmeldung from city and statement with my signature via post from my previous home address at October.

I wanted to close my account  from November 2019 but I am still charging with payment. I changed my number and my adress. I did not got any confirmation e-mail to my mail address to confirm that I want to cancel my account because I am no longer living at Germany. I am wondering; Did you get my post and when will you cancel my account? Why I am still charging with payment? What should I do now?

Best Regards