Hello, I hope everyone is well.
I would like to change my carrier service but still keep my number from O2.
However, when I tried to port it, the new carrier service wrote back I need to 'discuss' with O2. What paperwork do I need and what am I supposed to do? Is it possible to email the documents? How long would the transition be?
Please kindly reply.
Thank you.
Lösung von o2_Kurt
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Hi
what’s probably missing is the “opt-In” for the export, the allowance so to speak.
You can set the opt-in in your “Mein o2”-App: Tarif & Optionen -> Rufnummernmitnahme –> Rufnummer jetzt freigeben
You can then request the import of your number again shortly after setting up the opt-in 
You’ll get notified via Mail and / or SMS, once the date for the number tranfser has been set.
Best regards,
Kurt
Thank you for the reply. I managed to get that sorted.
However, I still have some credit left in my O2 account. How do I transfer or refund it?
Thank you in advance!
Have a great day.
Hello
you can withdraw your remaining balance. You can use the following form to do so:
https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/
If you have any questions about the form or anything else, feel free to contact us here!
Kind regards
Jessica
Hello
you can withdraw your remaining balance. You can use the following form to do so:
https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/
If you have any questions about the form or anything else, feel free to contact us here!
Kind regards
Jessica
Hi , this form we can send it online or only by post?
thank you!
Hello
the form has to be sent by letter to the adress in the upper right corner.
Best regards
Giulia
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