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Cancel prepaid card but port number to a new carrier


Hello, I hope everyone is well. 

I would like to change my carrier service but still keep my number from O2. 

However, when I tried to port it, the new carrier service wrote back I need to 'discuss' with O2. What paperwork do I need and what am I supposed to do? Is it possible to email the documents? How long would the transition be? 

Please kindly reply.

Thank you. 

Lösung von o2_Kurt

Hi @Lizzy Lee ,

 

what’s probably missing is the “opt-In” for the export, the allowance so to speak.

You can set the opt-in in your “Mein o2”-App: Tarif & Optionen -> Rufnummernmitnahme –> Rufnummer jetzt freigeben

You can then request the import of your number again shortly after setting up the opt-in :hugging: You’ll get notified via Mail and / or SMS, once the date for the number tranfser has been set.

Best regards,
Kurt

 

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o2_Kurt
  • Moderator
  • 18697 Antworten
  • Lösung
  • 11. März 2022

Hi @Lizzy Lee ,

 

what’s probably missing is the “opt-In” for the export, the allowance so to speak.

You can set the opt-in in your “Mein o2”-App: Tarif & Optionen -> Rufnummernmitnahme –> Rufnummer jetzt freigeben

You can then request the import of your number again shortly after setting up the opt-in :hugging: You’ll get notified via Mail and / or SMS, once the date for the number tranfser has been set.

Best regards,
Kurt

 


  • Autor
  • Neuling
  • 1 Antwort
  • 14. März 2022

Thank you for the reply. I managed to get that sorted. 

However, I still have some credit left in my O2 account. How do I transfer or refund it? 

 

Thank you in advance! 

Have a great day. 

 


o2_Jessica
  • Team
  • 14880 Antworten
  • 21. März 2022

Hello @Lizzy Lee,

you can withdraw your remaining balance. You can use the following form to do so:

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

If you have any questions about the form or anything else, feel free to contact us here!

Kind regards
Jessica


  • Neuling
  • 16 Antworten
  • 3. Dezember 2022
o2_Jessica schrieb:

Hello @Lizzy Lee,

you can withdraw your remaining balance. You can use the following form to do so:

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung/

If you have any questions about the form or anything else, feel free to contact us here!

Kind regards
Jessica

Hi , this form we can send it online or only by post?

thank you!


o2_Giulia
  • Moderatorin
  • 20741 Antworten
  • 3. Dezember 2022

Hello @tritonk,

the form has to be sent by letter to the adress in the upper right corner.

Best regards

Giulia


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