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Hello. I need to do a consultation in English as I don't speak German.

My Prepaid package was finished yesterday and unfortunately could not be automatically prolonged as I didn't have enough balance.

I have now topped up my account and I need for my Tarif to be activated. How can I do that?

Please help.

Edit o2_Sven 08.12.2022/10:35: Moved from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile

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Hi @Fvicedo,

You can book your tariff as follows:

My O2: o2.de/mein-prepaid
Pack manager at *104#✆
Voice menu at 5667✆

Kind regards,
Alex

Hello @Fvicedo ,

welcome to the o2 Community .

Were you able to order a package with the help of the tips provided by MXP_Alex or can we still help you in another way?

Kind regards, Sven

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