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Hi there,

I am moving to a new place in april the first. I tried filling out the following form ( https://www.o2online.de/edsl/move/address ), but for some reason it’s now working, when you type the address and click next, it tries to load something but nothing happens. I then went to the this link ( https://www.o2online.de/e-shop/internet-festnetz ) to check if o2 is available in my new place but i think it is not, because i received the following message:”Wir bauen unser Netz stetig weiter für unsere Kunden aus.
Um die Verfügbarkeit an deiner Adresse zu prüfen, genügt ein kurzer Anruf auf der 0800 55 20 200.
Mo. – Fr. 8:00 – 20:00 Uhr, Sa. 9:00 – 18:00 Uhr”

So does that mean that i get to cancel my contract? If so can you help me initiate the process please

Thanks

Dear @Tugnal ,

welcome to our community. :dash:

Maybe there was a hiccup when you tried to check availability. Have you tried again in the meantime?

It is also possible that the address is in a new development area, for example, and is therefore not yet stored with us. However, the customer service (the hotline or we mods in the community) can have this corrected by a request.
By the way, we also have an English-speaking hotline.

Does this help you?

Kind regards,

Andrea

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