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How can I terminate my DSL contract before it automatically renewed for another 12 months?

Forum|Forum|4 years ago
September 20, 2021
3 Antworten
44 Aufrufe

Ahmed_Gamal
Besucher:in

Hello,

I am leaving Germany in November, I’ve been a customer with O2 DSL for 3 years now.

My contract will be be automatically renewed for another 12 months next October (end of the current 12th month contract). How can I terminate my contract so that it won’t be automatically renewed?

Also is it possible to renew it only for 1 month instead of 12 months? so I could terminate it in November (when I leave Germany).

Thank you

Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Lösung von bs0

You mean this October? The contract will already have been extended. To terminate the contract early, you will need to send a termination request to o2 with a copy of the deregistration document from the German authorities and evidence that you are permanently resident in another country. You will then be charged 3 months' line rental and the contract will be terminated.

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bs0
Legende
Lösung
Forum|Forum|4 years ago
September 20, 2021

You mean this October? The contract will already have been extended. To terminate the contract early, you will need to send a termination request to o2 with a copy of the deregistration document from the German authorities and evidence that you are permanently resident in another country. You will then be charged 3 months' line rental and the contract will be terminated.

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Ahmed_Gamal
Autor
Besucher:in
Forum|Forum|4 years ago
September 20, 2021

Yep, this October.

Oh! so the contract is already belonged for another 12 months (Until October 2022). Ok I will send a termination request and a copy of the de-registration document once I get it. For “evidence that you are permanently resident in another country”, I am not sure if I can provide that soon, it may take longer.

Can you please share with me the address of O2 in Berlin where I can send those papers?

Also I would like return the router, can you also please guide me how can I return the router?

Thank you so much