Hi, since Thursday 9am my DSL doesn’t work anymore. There is a case open, and the technician (I believe from Telekom Deutschland) should come on Wednesday. I would like to speed this up.
Gelöst
DSL not working since Thursday
Lösung von o2_Tobias
Hi
great that you like to accept some of my offers. 
The first step will be to transfer the 2 mobile phone contracts to your DSL-contract. In order that you keep your combination-benefit for your “o2 Blue Data S Kombi”, I will also transfer this data-contract to the DSL-contract for free. Tomorrow, I will then change the tariffs of the 2 mobile phone contracts and of the DSL-contract.
So, on Friday you will already have the new mobile phone tariffs “o2 Free M” for 599 at the end and “o2 Free L Boost Kombi” for 205 at the end according to my offers. The change of the DSL-contract will take some days longer. But I will let you know about all the details tomorrow.
Thanks for your confidence and until tomorrow.
Loving greetings,
Tobias
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- 11690 Antworten
Hi
okay, I understand that.
An alternative is this link: cancellation Afterwards, you need to confirm this cancelation by telephone or WhatsApp within 10 days.
But I regret to disappoint you, an earlier deactivation will not be possible. The basic fee for this data-tariff is 4,99 € per month.
I hope I could help you with this information.
Loving greeting,
Tobias
Ok, I understand that I’m giving O2 enough money, with the newly extended contract.
I don’t want O2 being inflexible about this.
I don’t need this and I don’t use it, and I don’t want to pay for it.
I am ok with starting a new contract with O2 with the things I need and want to pay for.
This mysterious tariff has been sold to me in a totally intransparent manner, and now we need to terminate it.
- 11690 Antworten
Hi
I understand that you are not willing to pay for a contract that you are not using anymore. But of course, we have here in Germany cancellation regulations that you also signed when you made this contract.
Additionally, here in our English community we do not decide for any requests for an extraordinary termination.
If you like to end this contract immediately, please write a letter for an extraordinary cancellation to the address that I already mentioned above. Please explain in this letter the reasons for your wish for an extraordinary cancellation. Of course, you can write in English.
I hope that we still find a convenient solution for you.
Loving greetings,
Tobias
- 11690 Antworten
Hi
I just wanted to check if the tariff-change for your DSL-contract went smoothly?
If you have any further questions, just feel free to contact our English community.
Loving greetings,
Tobias
Hi,
it seems to work fine. I’m testing the quality with the ookla and getting the following results:
It seems that the download speeds are over 100 Mbps. Hm
- 11690 Antworten
Hi
oh really? Great results!
You can also use this App: o2 my Service-App The App includes also a speedtest. Just have a look.
If you have any further questions, just feel free to contact our English community.
Loving greetings,
Tobias
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