Hi Everyone,
After giving a notice of termination, I contacted your customer service team on 14.09.2021.
After talking to them, I got an offer for the next 6months which I agreed to.
She said that I will receive a confirmation over my email within 24hours but there is no email yet (16.09.2021).
Can you please let me know who should I write this issue to?
edit o2_Tobias: transferred from “DSL: Vertrag & Tarife” to “DSL English Community”
Hi
a warm welcome again to our English Community.
That´s really strange that you did not yet receive a confirmation. I just had a look.
Okay, you will receive a confirmation letter by post. I guess that the letter will arrive within the next days.
Just have a look then under the subheading “Rabatte” (discounts).
But I already confirm to you that you received a discount of 5 € for the next 6 months.
If you have further questions, just contact us here again.
Loving greetings,
Tobias
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