A brief history of my relationship with O2.
1) In October, I signed a contract through Check24 for connecting a cable Internet - I already had my personal CISCO modem.
2) On the twentieth of October, a technician came - I was not at home, he did something and they wrote to me that everything was ready.
3) I connect the modem - I look in the status - all connection phases are completed - there is no Internet.
4) I call support there and they explain to me that the modem may not work and that the line belongs to the telecom - the application will be sent to them. No answer.
5) I understand that perhaps the modem is possibly incompatible (primarily due to O2's unwillingness to work with it) - in a week I ask you to tell me if there are any options to rent a modem from O2. They say that the technical service will contact me - no answer.
6) I'm trying AURA - a virtual assistant in whatsapp - an absolutely useless tool made only to send inconvenient clients there - it just doesn't work. No answer.
7) The money is being debited in the meantime. I understand that I don’t need such an Internet. I am applying for termination. as now I see the termination on December 22.
Results.
- O2 charged me more than 70 euros for the "connection" and is still going to withdraw about 70 (35 + 35) = 70 euros for two months, although during these months 0 bytes of traffic were downloaded.
- O2 support does not work at all - in my situation, 140 euros were thrown out for 0 seconds of using the Internet, I did not receive any adequate connection, although I was ready to admit
that my modem is not compatible and I am willing to rent another one (although it is actually compatible).
- after the termination of the contract was approved, I once received a call from o2, where someone tried to ask about the reasons for leaving, but after a request to switch the English subscriber just hung up
- after that, about 5 times, dumb calls from o2 began to arrive (I see by the number) that look like this - an incoming call and after half a second reset. Apparently someone is "working out"
outgoing clients so that there is a fact of a call in the log, in fact, they simply hang up at once - no one cares why I am unhappy.
What I want.
1) O2 will you be so kind to cancel the subscription fee for two months, for the reason that you never provided me with a byte of traffic and never answered adequately
to my requests - 70 euros for the connection, I'm ready to forget - your technician was doing something (okay 70 euros for connecting one connector in the closet at home, we will leave it on your conscience).
I am a newbie in Germany and had no idea that this could happen in this country, but I am ready to go all the way to get my money back. I hope you make the right decision.
Thank you for your attention, I'm waiting for your feedback.
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