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2 x o2 DSL My Home M

  • 10. November 2022
  • 1 Antwort
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E
Neuling

Hello,

I have 2 x o2 DSL My Home, which are o2 DSL My Home M from Berlin ( I tried to close/kundigung and ordered new one) and new one o2 DSL My Home L in Köln. I have only 1 router. 

 

The problem is I can not use both of them in Köln. Router connected to Berlin but I live in Köln. Telekom stuff came and setup the cable connection for o2 DSL My Home L in Köln but still I dont use them.

 

I went to O2 shop and they did something DSL Umzug :( I am totally lost in comunication. I want to close old one and continue with new one.

 

But nobody has a solution in O2 Hotline even I called many times. Please help me, what should I do now?

Thank you, 

Best

Erdinc

Edit by o2_Steffen: Beitrag verschoben von o2 my Home nach English o2 Community: Broadband & Landline

Lösung von o2_Steffen

Welcome to the Community @ErdincOzdemir.

I checked directly for you and it appears you ordered DSL twice. However, the colleagues from the hotline have already canceled/terminated your second order. So everything should be correct now, right?

Best regards

Steffen

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o2_Steffen
  • o2_SteffenTeam
  • Team
  • 14674 Antworten
  • Lösung
  • 12. November 2022

Welcome to the Community @ErdincOzdemir.

I checked directly for you and it appears you ordered DSL twice. However, the colleagues from the hotline have already canceled/terminated your second order. So everything should be correct now, right?

Best regards

Steffen

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