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Switching contracts

C
Neuling

Hello!

A few days ago I was looking at the O2 website and found a new plan that I felt would suit me more than the current one I am on. I am a happy O2 customer and I’m on the O2 15, I think. The contract renewed recently, but I would like to migrate from my old contract to the new one I just ordered, even if that means signing for another 2 years.

Can you please tell me if this is possible, and if so, what steps I need to take? I have received the new SIM card for the new plan but have not yet activated it.

Thank you

Lösung von Denner

use the “Widerrufsbelehrung” from the mail you received after you ordered the second contract.

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    3 Antworten

    A
    • Anonymous
    • 0 Antworten
    • 3. April 2020

    Hi!

     

    It sounds to me that you have signed a new contract. Can you find something like partner card (Partnerkarte) in your order?. If you didn't cancel the old contract, you now have two contracts.
    You cannot take a mobile phone number from o2 to o2 with you.
    If you did not want this, then you should revoke the new contract, if possible.If you ordered a new smartphone, than you have to revoke this seperate too.

    C
    Neuling
    • commodore99
    • Autor
    • Neuling
    • 1 Antwort
    • 3. April 2020

    Thank you, how do I revoke the new contract?

    Denner
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    • Denner
    • Legende
    • 22405 Antworten
    • Lösung
    • 3. April 2020

    use the “Widerrufsbelehrung” from the mail you received after you ordered the second contract.

    42! 07.99

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