New Phone, New contract, No sim card

Good Morning,

So, I received a new phone and contract but unfortunately there was no sim with the phone. I went online and was given the option to activate the sim. This did not work. I then called customer support and explained that I received no physical sim with my phone. I guess he thought it must have been an esim because he said he would activate it for me. On myO2, it says that the sim is activated and I must insert it into my phone. I would, but as said, I did not receive a sim. Do they come seperate to the phone? If so, roughly how long after? Any help would be greatly apprecieated. Also, if I try to activate the sim through the phone, it asks for a QR code, or a code given to me by the provider. I also have neither of these.

Thanks a lot for any help.

PS. Sorry for the duplicate question. Didnt know there was an english community 😀

The phone and the SIM will be sent separately because they are two separate contracts. The SIM will probably arrive within a few days.

Ok, that makes sense, although i wasnt aware. Thank you very much for answering.👍

Dear @manders ,

welcome to our community. Did yo receive the plastik SIM-card in the meanwhile?

Thanks to @bs0 for your support.

Kind regards,

Andrea

Dear @manders ,

I have merged your two posts. Please note that double-posting is not encouraged because it increases the processing time for all posts. Please also have a look at our netiquette.

Kind regards,

Andrea