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Login issue

B
Neuling
Hi, I was studying in Germany and recently got back to Brazil.
I don't want to cancel my account, only my direct debit charge. But I'm not being able to login into my account.
Could you help me?
Best regards.

    3 Antworten

    A
    • Anonymous
    • 0 Antworten
    • 11. Oktober 2019
    Hi!

    You have a prepaid card or a postpaid contract?
    B
    Neuling
    • beamassaro
    • Autor
    • Neuling
    • 1 Antwort
    • 11. Oktober 2019
    prepaid
    A
    • Anonymous
    • 0 Antworten
    • 11. Oktober 2019
    Did you already register your prepaid card at Mein o2?

    Follow this link: https://login.o2online.de/auth/login
    Click on "Jetzt registrieren"
    Select "Ich bin Mobilfunk-Kunde" and click on "Weiter" to continue
    Now enter your o2 Prepaid phone number and click on "Abschicken"
    You will get a SMS with a temporary password
    Enter the temporary password and two times a password you like to use.
    Your registration is now complete.

    You can make the changes here: https://www.o2online.de/ecare-prepaid/automatische-aufladung
    (You can not delete your bank account details. If you like, a moderator -who has a o2 logo behind his nick- can remove your bank account details)

    Remember: You must recharge your credit at least every 6 months. Otherwise your prepaid card will deactivated!
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