Dear Sir or Madam,
I have following problem: I was trying to activate my DSL router yesterday, that I received from O2 previously. But at the end in the App, that helps with installation appeared a phrase “something is wrong with your DSL connection, please contact customer support”
Case number: 603 500
I called the phone number from the App, but I couldn’t pass through the robots for two following reasons:
-I understand German, but I can’t speak fluently
-my German pronunciation is not good enough, so the robots don’t understand the numbers
I wrote to the O2 support chart as well several times, and was redirected to several specialists. But, however, they were asking if I speak German and after my reply, that “no” everybody stopped answering me. Also I texted that if knowledge of German language is required I can use google translate in chat. Unfortunately, I can’t make my German better in an hour.
So could you please tell me if there is possibility to contact support either avoiding robots
or somehow directly.
I apologise for lack of knowledge in German language, but I wanted my DSL connection to be fixed.
Thank you in advance.
Kind regards,
Ekaterina
