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Warum O2 Service

You charged me more than should be

M
Neuling

Hello. Yesterday you charged me €85.95 instead of €26 per month. Im now in my home country for holidays and i accidentally plugged into roaming maybe i have no idea because the message was in German and I don’t understand. Please whatever this package is, cancel it and get me back to my usual package “unlimited internet” for €26. I attached the confirmation of charge. +49 XXXXXXXXX here my phone number. I also emailed you but no one replied. Thank you and waiting for your response asap.

 

Edit o2_Sven 29.07.2023/16:13: Removed personal information and moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community:Mobile

 

    2 Antworten

    Vilureef
    Superstar
    • Vilureef
    • 50002 Antworten
    • 29. Juli 2023

    Hello @Mahinasher,

    Please use the contact form.

    Best regards

    -
    o2_Flo
    • o2_FloTeam
    • Team
    • 13177 Antworten
    • 1. August 2023

    Hey @Mahinasher,

    Welcome to the o2 Community. 💙
    It's great that you're checking in with us.

    Currently, it sounds to me as if the cost protection has taken effect for you. For non-EU countries, the Internet is capped at a certain amount. 

    Please check your bill for this. You can find it in "My o2". 

    Alternatively, you can also use the contact form as suggested by Vilureef and formulate your request there once again. 

    Greetings,
    Flo

    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo

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