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hi all. i have a question regarding my payment for my ipad. there is an email from o2 that said :

i have paid and received my ipad, but why is the first month bill still credited from my bank account instead of the 195,00€ Guthaben i have paid? in the email says that my monthly bill will credited from the Guthaben till the credit is insufficient to pay the bill.

 

Hi @nabi1219 

welcome to our community. :slight_smile:

Where did you get the information from we are debiting the first installment right now?

It is correct, as long there is a benefit in your account we won’t debit anything. Did you confound the amount with your mobile contract?

Greetings


@o2_Manga i just installed mein o2 to check the bill, and the amount debited is for Anschlusspreis… silly me, i should have done that first before posting here. thank you for your reply.


Never mind @nabi1219 

if you have any further questions please come back to us.

Greetz


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