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Very very slow mobile internet

M
Neuling

Hi,

 

I’ve been using O2 pre-paid for a year now and it’s been fine so far except for the past 2 weeks. My mobile internet is super slow to the point that I can’t use any internet at all, in wherever I go all over Berlin as I commute around a lot. Nothing loads, even apps like instagram, google maps, youtube or even the weather app. it still doesn’t load after 5 minutes so I think somethine’s wrong. I thought my balance was too low and refilled it. now I have 57euro in the balance and still doesn’t work

 

I already did the Live-Check and there is no trouble in my area. 

What’s happening and is there anything you can do about it?

 

Thanks

Lösung von o2_Sven

Hello @Mintra ,

while you can port your number over to a prepaidcard, your current contract would continue to run until the end of the contract duration, so you can’t directly change from postpaid to prepaid.

 

Kind regards, Sven

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3 Antworten

o2_Steffen
  • o2_SteffenTeam
  • Team
  • 14674 Antworten
  • 21. August 2022

Welcome to the Community @Mintra. 😊

All over Berlin you have these issues? Then it doesn't sound like a fault in the network at first

Is there someone with you who also has o2 as a contractual partner?

Do they have the same difficulties with the network in the same area too?

Best regards

Steffen

Du möchtest Tester oder Testerin werden um die aktuellsten Smartphones und Gadgets unter die Lupe zu nehmen? Wir suchen dich! => https://hilfe.o2online.de/testgeraete-8
M
Neuling
  • Mintra
  • Autor
  • Neuling
  • 1 Antwort
  • 2. September 2022

Yes, I had the issues all over Berlin. and No, I don’t have anyone as a contractual partner.

the internet speed has come back since last week and I don’t know why. I haven’t changed anything or refill more money.

also, is there anyway I can change to prepaid and keep the same number?

 

Best,

Mintra

o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • Lösung
  • 2. September 2022

Hello @Mintra ,

while you can port your number over to a prepaidcard, your current contract would continue to run until the end of the contract duration, so you can’t directly change from postpaid to prepaid.

 

Kind regards, Sven

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