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Sim card delivery change of address

  • June 22, 2023
  • 6 Antworten
  • 55 Aufrufe
L
Besucher:in

Hi, I just confirmed a mobile contract under my name and a SIM card should be sent soon. I would need to change just the contact name of the delivery, as it is not me who needs to accept the delivery. How can I do this fast?

Thanks

 

edit o2_Slveig 26.06.2023, 19:26 Uhr verschoben von o2 SIM-Karte → Englisch o2 Community : Mobile 

    6 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • June 22, 2023

    You can't. The SIM can only be sent to the customer whose name is on the contract. Is your name not on the letterbox?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Solveig
    L
    Besucher:in
    • Lalli
    • Autor
    • Besucher:in
    • June 23, 2023

    Hi, no it’s not, there is someone else’s name on the letterbox. The address is correct, only the name is wrong. What shall I do? 
     

    thanks 

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • June 23, 2023

    Maybe ask the person the letterbox belongs to to temporarily add a sticker with your name on it?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Solveig
    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • June 28, 2023

    Hello @Lalli, welcome at our community.

    Now it's been a few days. Has the SIM card arrived to you yet?😊

    Kind regards, Ines.

    L
    Besucher:in
    • Lalli
    • Autor
    • Besucher:in
    • June 28, 2023

    Hi, not yet. Is there a way to get the tracking number of the order? 
    thanks 

    o2_Ines
    • o2_InesModeratorin
    • Moderatorin
    • July 8, 2023

    Hi @Lalli , i am sorry, there is no tracking number for a SIM-Card.

    Pleas let us know if it isn't with you in the next few days and we'll send it out again.

    Kind regards, Ines.

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