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Hi

My sister has been tricked and scammed by o2 people.

She is simple and kind hearted and trusts trusted people. and she chose O2 for being one of the biggest.

 

So she had mobile sim with them and when she got her own place she called them to get a wifi combo with a good offer.

they said ok. then they said, because the broadband may take long to arrive due to covid, why not they send few sim cards to help use wifi until then for free. she said ok.

Then they sent her 3 sim cards. under two different accounts.

one with this account. that one has unlimited usage which she didnt ask as its a sim not wifi. with 2year minimum contract.

then they sent 2 sim cards, and wifi. but she never got the wifi device.

so she paying around 70 for one account and 40 for another. what a scam.

she went to many stores many times but they never helped her and told her she has contract and must wait and keep paying. she could actually cancel 2 of the sim cards but never hid that from her as well.

as soon as i learnt that yesterday i cancelled 2 sim card.

so now i am trying to call and contact but so far many road blocks and people from chats, phone calls. shutting me down, tell contact another line or number. 

but i will keep trying. this is a fraud on big scale.

Moved to Englisch Community / o2_Antje

Hi there, this is of course very annoying. Your sister wanted to conclude an Internet contract on the phone but only received different SIM cards? When was that? If contracts are concluded on the phone or online, she would have a right of withdrawal of 14 days. I assume your sister missed that deadline? What you can do would be that you send a reasoned disc to o2 and explain the situation. There might be a way to clean it up. Talking about fraud is one thing, but when fraud has taken place it is imperative to report it to the police. Contact via Facebook, for example, may be good, but unfortunately does not change the situation. Here is the address where you can send your complaint: Telefónica Germany GmbH & Co. OHG customer care 90345 Nürnberg  Fax: 01805 571766 Have you tried contacting English support? 089 66 66 30 08 1 Monday to Friday 10 am - 6 pm Regards

Dear @ZuGow ,

welcome to our community. :chipmunk:

Of course, it's not nice to have so many contracts. :confused:
BecauseI wasn't there for the conversation, it's hard for me to understand in retrospect what was said there, for example, whether there were any misunderstandings.
The good news is that the two o2 Free S Flex contracts can be canceled on a monthly basis and the cancellation was already entered here in March. These contracts are often used to shorten customers' waiting times for their DSL contracts, as it often takes longer for the connection to be switched. However, they must be terminated by the customer himself.
Your sister signed an o2 My Home LTE contract in the summer, which is not a DSL but a corresponding mobile variant, where the SIM card is inserted into the corresponding mobile router and she can use Wifi. The whole thing is of course, as always with mobile communications, extremely dependent on the load in their environment.
As for the other two contracts on the other customer number, there is an old contract and an additional partner contract. The old contract was already extended by 24 months in April last year, and the other was newly concluded in July.
All these contracts were concluded at different times by different dealers. As @der Giuseppe already wrote, we sent a “Tarifinfomail” to the specified e-mail address in each case, to which a cancellation declaration was also attached. However, these were not used.

Therefore, these contracts are lawful.

Kind regards,

Andrea

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