I ordered a S22 Ultra last 27.4.2022. I already received the sim but not the phone yet. It says on the DHL website that the phone was misrouted. I called both DHL and O2 but were not of any help. O2 has now deducted my bank account. Is that reasonable?
Edit by o2_Katja: Moved to our english community
Dear
welcome to our community. 
I see that you have already spoken to our hotline twice about this issue and one of our colleagues has opened a ticket about the whereabouts of the shipment, but this has not yet been processed further. 
Please be patient.
Kind regards,
Andrea
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