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Hi,

 

im having an issues with roaming networking outside of EU. Currently in North Macedonia and I do not get any network nor data mobile.

can you please double check from your side why is this?

I tried to connect via app hotline but it is not working.

 

thanks.

Hello @Stepcellwolf ,

welcome to the o2 Community 💙.

North-Macedonia belongs to the Worldzone 3. In most roaming options data usage when you are outside of the EU is by default turned off. You can use the Data Pack World(50 MB for 4,99€) if you absolutely need to use some mobile data. If you have any further questions please let us know.

 

Kind regards, Sven


Hi,

 

In the end, I managed to get network bar with manual selection of a service provider. However, I’m not able to receive SMS messages from 2FA verification code. I do not need Data Pack World for now. But I would love to be able to receive SMS and calls if possible. Is there any limitation?

 

Thanks in advance!


Hello @Stepcellwolf,  i am very sory that there is an issue with sms. But there is no limitation for sms.

Did you receive the sms yet?

Kind regards, Ines.


No, the only way to solve the problem was to contact special numbers that was I able to get only from the shop and go through several tiers and to finally resolve the issue. And the issue was that my new e-sim card was not registered by your service provider to receive an sms. 🤷🏻‍♂️


Hello @Stepcellwolf, It's great that you were still able to solve the problem. Thank you very much for the short feedback here.
If we can help you in any other way, please let us know.

Best regards

Steffen


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