On November 7 I bought a prepaid sim and paid extra 15€ to have 6 GB. I use my internet in Germany, France and Switzerland, and although I have only wasted 1.60GB, it doesn't work anymore. It is because I used it outside Germany? There is something I can do? How can I recharge?
Thanks
Edit o2_Larissa: moved to English o2 Community: Mobile
Hi!
You can use your booked package in Germany and in all European Countries, but not outside the EU. Switzerland is not a member of the EU and therefor you have to pay for using internet / SMS and or calls (outgoing and incoming)
You can find more informations here: https://www.o2-freikarte.de/prepaid-ausland/
Or in the price list for o2 Prepaid customers (section Roaming): https://www.o2online.de/service/downloads/preislisten/
edit: For using internet outside Germany, you should check the APN setting. Valid entries are internet or (prefered) pinternet.interkom.de
Don`t forget to enable Roaming in your phone.
If necessary, try a manual network search and try to use different networks.
Sorry, i made a mistake.
Hi!
You can use your booked package in Germany and in all European Countries, but not outside the EU. Switzerland is not a member of the EU
Is wrong.
Should be:
You can use your booked package in Germany and in all countries in the European Union, but not outside the EU. Switzerland is not a member of the EU
Hi
welcome to our English Community.
Is your question already answered with that?
Loving greetings,
Tobias
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