On November 7 I bought a prepaid sim and paid extra 15€ to have 6 GB. I use my internet in Germany, France and Switzerland, and although I have only wasted 1.60GB, it doesn't work anymore. It is because I used it outside Germany? There is something I can do? How can I recharge?
Thanks
Edit o2_Larissa: moved to English o2 Community: Mobile
Lösung von Anonymous
Hi!
You can use your booked package in Germany and in all European Countries, but not outside the EU. Switzerland is not a member of the EU and therefor you have to pay for using internet / SMS and or calls (outgoing and incoming)
You can find more informations here: https://www.o2-freikarte.de/prepaid-ausland/
Or in the price list for o2 Prepaid customers (section Roaming): https://www.o2online.de/service/downloads/preislisten/
edit: For using internet outside Germany, you should check the APN setting. Valid entries are internet or (prefered) pinternet.interkom.de
Don`t forget to enable Roaming in your phone.
If necessary, try a manual network search and try to use different networks.
Hi!
You can use your booked package in Germany and in all European Countries, but not outside the EU. Switzerland is not a member of the EU and therefor you have to pay for using internet / SMS and or calls (outgoing and incoming)
You can find more informations here: https://www.o2-freikarte.de/prepaid-ausland/
Or in the price list for o2 Prepaid customers (section Roaming): https://www.o2online.de/service/downloads/preislisten/
edit: For using internet outside Germany, you should check the APN setting. Valid entries are internet or (prefered) pinternet.interkom.de
Don`t forget to enable Roaming in your phone.
If necessary, try a manual network search and try to use different networks.
Sorry, i made a mistake.
Hi!
You can use your booked package in Germany and in all European Countries, but not outside the EU. Switzerland is not a member of the EU
Is wrong.
Should be:
You can use your booked package in Germany and in all countries in the European Union, but not outside the EU. Switzerland is not a member of the EU
Hi
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Tobias
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