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Warum O2 Service

request an Internet Pack Refund after immediately cancellation

A
Neuling

Dear O2 support team,

I’ve been long time your pre-paid customer. 

I am a subscriber for the o2 my Prepaid Data Pack XL, but this month I traveled and I won’t be using it so I immediately canceled it after it got re-newed, this happened  in 09/01/2023 to be exact.

Can you please help me with requesting the refund for the canceled pack?

Thanks in advance for your help!

Best regards,

Amany

18.09.2023 13:49 o2_Katja: verschoben aus Mobilfunkdienste

Angepinnte Antwort

9. September 2023

Hello @Amany,

I have already answered in your other thread:

Best regards

Giulia

3 Antworten

bs0
Profi
Forum|alt.badge.img+9
  • bs0Profi
  • Profi
  • 41849 Antworten
  • 4. September 2023

You need to cancel it before it gets renewed. The cancellation applies for the next renewal date.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
A
Neuling
  • Amany
  • Autor
  • Neuling
  • 4 Antworten
  • 4. September 2023

but I haven't used the internet at all, can't I refund the canceled one? 

 

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • 20741 Antworten
  • 9. September 2023

Hello @Amany,

I have already answered in your other thread:

Best regards

Giulia

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