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Dear O2 support team,

I’ve been long time your pre-paid customer. 

I am a subscriber for the o2 my Prepaid Data Pack XL, but this month I traveled and I won’t be using it so I immediately canceled it after it got re-newed, this happened  in 09/01/2023 to be exact.

Can you please help me with requesting the refund for the canceled pack?

Thanks in advance for your help!

Best regards,

Amany

18.09.2023 13:49 o2_Katja: verschoben aus Mobilfunkdienste

You need to cancel it before it gets renewed. The cancellation applies for the next renewal date.

but I haven't used the internet at all, can't I refund the canceled one? 

 

Hello @Amany,

I have already answered in your other thread:

Best regards

Giulia

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