Skip to main content
Warum O2
Warenkorb
 Service

request an Internet Pack Refund after immediately cancellation

  • September 4, 2023
  • 3 Antworten
  • 31 Aufrufe
A
Besucher:in

Dear O2 support team,

I’ve been long time your pre-paid customer. 

I am a subscriber for the o2 my Prepaid Data Pack XL, but this month I traveled and I won’t be using it so I immediately canceled it after it got re-newed, this happened  in 09/01/2023 to be exact.

Can you please help me with requesting the refund for the canceled pack?

Thanks in advance for your help!

Best regards,

Amany

18.09.2023 13:49 o2_Katja: verschoben aus Mobilfunkdienste

September 9, 2023

Hello @Amany,

I have already answered in your other thread:

Best regards

Giulia

3 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • September 4, 2023

You need to cancel it before it gets renewed. The cancellation applies for the next renewal date.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
A
Besucher:in
  • Amany
  • Autor
  • Besucher:in
  • September 4, 2023

but I haven't used the internet at all, can't I refund the canceled one? 

 

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • September 9, 2023

Hello @Amany,

I have already answered in your other thread:

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica