Hi @KarenTsue,

welcome to our English community.

Thanks for your message.

I already gave you a credit so that you were already able to order the “Festnetz-Flat” again.

I hope you agree to this solution.

Loving greetings,

Tobias

Hallo Tobias 

Yes i saw the credit then i bought the wrong one because i want Festnetz for calling...I then cancelled again is it possible to get the 9.99 euro again then i purchase the correct Festnetz

Thank you

Hello @KarenTsue ,

I´m a bit confused. The option was identical to the one you´ve cancelled.

Which option are we talking about? Did you wanted to book the o2 my Prepaid S, instead?

Viele Grüße,

Kurt

Hallo

Yes i want the o2 my prepaid S...l am sorry for the inconvenience my family usually top-up for me 

Viele Grüßen 

K Zungunde 

Hi @KarenTsue ,

sorry for my delayed answer, there’s heavy traffic right now in our community.

Did you already get the o2 my prepaid S or can we assist you?

Best regards,

Michi

Hallo 

.its okay no problem i understand...No i haven’t received the o2 my prepaid S

thank you 

Karen 

Hi @KarenTsue,

thanks for your clarification.

I just booked “o2 my Prepaid S” for you now free of charge.

I hope you agree to this solution.

Loving greetings,

Tobias

Hallo Tobias 

Thank you so much really appreciate

Hi @KarenTsue,

thanks for your feedback.

If you are happy, then we are happy as well.  

Just feel free to contact us here in our English community again for any further questions that you have.

Loving greetings and have a nice weekend,

Tobias