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regarding top-up

K
Rang

I topped up yesterday Festnetz-Flat for 9.99 Euro then i cancelled it by mistake

 

Edit by Katy: moved to English o2 Community: Mobile

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Lösung von o2_Tobias 23 June 2020, 15:47

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9 Antworten

o2_Tobias

Hi @KarenTsue,

 

welcome to our English community.

 

Thanks for your message.

 

I already gave you a credit so that you were already able to order the “Festnetz-Flat” again.

 

I hope you agree to this solution.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
K
Rang

Hallo Tobias 

 

Yes i saw the credit then i bought the wrong one because i want Festnetz for calling...I then cancelled again is it possible to get the 9.99 euro again then i purchase the correct Festnetz

 

Thank you

o2_Kurt

Hello @KarenTsue ,

 

I´m a bit confused. The option was identical to the one you´ve cancelled.

Which option are we talking about? Did you wanted to book the o2 my Prepaid S, instead?

 

Viele Grüße,

Kurt

Signatur :)
K
Rang

Hallo

Yes i want the o2 my prepaid S...l am sorry for the inconvenience my family usually top-up for me 

 

Viele Grüßen 

 

K Zungunde 

o2_Michi

Hi @KarenTsue ,

 

sorry for my delayed answer, there’s heavy traffic right now in our community. :disappointed:

Did you already get the o2 my prepaid S or can we assist you?

 

Best regards,

Michi

K
Rang

Hallo 

.its okay no problem i understand...No i haven’t received the o2 my prepaid S

thank you 

Karen 

o2_Tobias

Hi @KarenTsue,

 

thanks for your clarification.

 

I just booked “o2 my Prepaid S” for you now free of charge.

 

I hope you agree to this solution.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
K
Rang

Hallo Tobias 

 

Thank you so much really appreciate 😊

o2_Tobias

Hi @KarenTsue,

 

thanks for your feedback.

 

If you are happy, then we are happy as well. :relaxed: 

 

Just feel free to contact us here in our English community again for any further questions that you have.

 

Loving greetings and have a nice weekend,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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