Today, I credited my balance with 15 euros but didn’t saw any changes to the amount in the app. Although I received the sms. Then I re-credited my account with another 15 euros and then it added only 15 euros and package activated automatically without my consent. Overall I’m charged with 30 euros. I was aiming for 15 euros prepaid package. I want a refund of 15 euros as they didn’t showed in the app after i credited them. Your sms service is not synched with the app creating confusion for customers and wasting their precious money and time. I’m facing this issue for the second time. This time I need a refund.

Edit by o2_Manuela: separated from: 

16.08.22, 10:54 Uhr

Hi O2,

I did payment twice mistakenly for a 15 euro prepaid package, 30 euros in total. Is it possible to get half payment back as I didn’t use the package. There was some error in the app and package didn’t activated in the first place. When I did it again so it activated after second attempt.

Looking forward to your reply.

Regards,

Abdullah

Edit o2 Kurt 07.07.2022 / 17:32 Uhr: Threads merged

Hello @Abdullah Asif , 

welcome to our Community! 

I can see that the pack o2 my Prepaid M was booked twice, so I started a request for the refund of the 14,99€ for the second pack.

Do you have further questions?

Best regards, 

Manuela