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Questions regarding cancellation

N
Neuling

I have ordered a device with contract last week and it was mentioned it will be delivered soon... until now I have received nothing. Nobody answers me about this. I want to cancel this contract. How long does it take to be canceled?? Also the website has error


Edit: 17.05. moved Thread to English o2 Community: Mobile o2_Micha

    4 Antworten

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • 15517 Antworten
    • 18. Mai 2022

    Hello @Niliabi ,

    welcome to the o2 Community.

    If you don’t want the contract and hardware anymore you can send in your wish for cancellation via post or email it to widerruf@cc.o2online.de. Once we have received your cancellation, a confirmation will be send to you for this, the actual process afterwards takes about a week to complete.

    What is the error that you found and where is it on the website?

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    N
    Neuling
    • Niliabi
    • Autor
    • Neuling
    • 1 Antwort
    • 18. Mai 2022

    Hello. I have received the device yesterday and I do not want to cancel. But I have not received sim kart yet. When I ant to logging to my o2 it has errors 

    o2_Micha
    • o2_MichaModerator
    • Moderator
    • 9874 Antworten
    • 23. Mai 2022

    Hello @Niliabi  thank you for your respond. The sim card will be sent separately. You should have received the card by now, can you confirm this?
    If not, which tarifplan have you choosen?

    Greetings 
    Michael

    #bleibgesund
    o2_Micha
    • o2_MichaModerator
    • Moderator
    • 9874 Antworten
    • 25. Mai 2022

    @Niliabi is everything fine? Were you able to find a solution for your request or do you still need support?

    kindly regards 
    Michael

    #bleibgesund

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