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Question about whether my sim card is successfully terminated

W
Neuling

I'm a sim-card user of o2 as you see, last month i called o2 service to terminate my sim card. The staff told me this will end in early April or the end of Mar.. But I found that my bank is still automatically deducted by SIM card fee. I wanted use mein o2 to check what happened to this, but i cant log in with my old account and password, they said i log in with a wrong password too many times and block my account. Now i'm in china and cant do anything with auto-deducting and most importantly, no sim card signal to receive message, how can i  contant with staff to ask what happened to my ex-sim-card? Is it successfully terminated? Then why did it still cost? I wont use this anymore, i just get my money back.

 

edit o2_Manga: verschoben von Packs und Optionen hierher

Lösung von o2_Matze

Hi @W.Mao 

Welcome to our o2 community. 

When ending the contract in early april you will get a last invoice four to six weeks later.

So its not a mistake when your contact is cancelled and your bankaccount is still automatically deducted.

Best Regards Matze  

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4 Antworten

W
Neuling
  • W.Mao
  • Autor
  • Neuling
  • 2 Antworten
  • 14. April 2021

And my kundennummer is 6067XXXXX, my telephone number is +4917670XXXXXX, can anyone solve my problem?

 

Edit o2_Matze personal data deleted, please be aware this is a public community 

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  • W
    W.Mao
o2_Matze
  • o2_MatzeModerator
  • Moderator
  • 22056 Antworten
  • Lösung
  • 21. April 2021

Hi @W.Mao 

Welcome to our o2 community. 

When ending the contract in early april you will get a last invoice four to six weeks later.

So its not a mistake when your contact is cancelled and your bankaccount is still automatically deducted.

Best Regards Matze  

https://g.o2.de/wcr
W
Neuling
  • W.Mao
  • Autor
  • Neuling
  • 2 Antworten
  • 21. April 2021
o2_Matze schrieb:

Hi @W.Mao 

Welcome to our o2 community. 

When ending the contract in early april you will get a last invoice four to six weeks later.

So its not a mistake when your contact is cancelled and your bankaccount is still automatically deducted.

Best Regards Matze  

@o2_Matze  But several days ago I asked for a refund on the bank's app, because I mistakenly thought this was a wrong deduction. And they returned the money to me. Thank you for your kind help, now I understand that this is not a mistake. But now how should I send this money back to the receiving account of o2. Eagerly waiting for your reply.

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • 5537 Antworten
  • 28. April 2021

Hello @W.Mao,

you will usually get a letter stating how to transfer it. Have you maybe got it already?

Kind regards, Ines.

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