problem with my O2 contract

vor 1 Jahr
7 January 2023
8 Antworten
58 Aufrufe

Karen1768
Neuling
3 Antworten

Hello

I am Rouholla Safarvandi,phone number 01779xxxxxx

I had O2 unlimited data regular contract in Neumarkt oberpfalz, Bahnhof Straße 5, at 28.11.2022. I said that I need unlimited data regular simkart and tariff 20€ per month and simkart.it was my first O2 simkart.we are refugee and sorrily we believe in Seller.Yesterday I received an email from O2 that shows my Reshnung is about 100€ .I checked the contract and I learned that the seller gave me the simkart 40€ although it should be 20€ ,he activated music package for me without my permission . I have no job in Germany,I have 2 babies and it's so difficult for us to continue this contract fees.please help us.🙏🙏🙏

Edit o2_Ines 07.01./8.30/. Rufnummer entfernt und in die English o2 Community verschoben.

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Lösung von 0179LoopUP 7 January 2023, 05:35

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8 Antworten

Benutzerebene 7

0179LoopUP
Star
2034 Antworten
vor 1 Jahr
7 January 2023
Lösung

Good morning, as far as I know, you can cancel the music flat rate. But first, you should remove your cell phone number from the post. You are in a public forum here and everyone can see your phone number. It's best to call customer service, they'll be able to help you quickly.

Here is the contact information

O2 Service in English

Our English language postpaid and landline support for you. We're here to help.

089 66 66 30 08 1

Mon - Fri 8 a.m. - 8 p.m., Sat. 10 a.m. - 6 p.m

Regards

o2_Ines
Moderatorin
4519 Antworten
vor 1 Jahr
7 January 2023

Hello @Karen1768, welcome at our community.

I am very sorry if there maybe was a misunderstanding at the store.

Where you able to reach the Englisch Hotline? We are also happy to help you here, but it might take a while.

Kind regards, Ines.

Karen1768
Autor
Neuling
3 Antworten
vor 1 Jahr
4 February 2023

Hello

Sorrily the guy that we bought simkard and made contract with him didn't reply to our several requests.we asked him to edit the contract or cancel the contract.where is English hotline ?🙏

o2_Ines
Moderatorin
4519 Antworten
vor 1 Jahr
5 February 2023

Hi @Karen1768, I am very sorry to hear that.

0179LoopUp posted the number for our English Hotline above. Please have a look at his answer. 🙂

Kind regards, Ines.

Karen1768
Autor
Neuling
3 Antworten
vor 1 Jahr
5 February 2023

Ok I will contact you.but how can I delete my post ,because I made a mistake to post my phone number in public post .I don't know how to delete my first post.