Warum O2
Warenkorb
 Service
Gelöst

Prepaid sim not yet delivered

C
Rang

Hello,

I ordered a replacement sim card on 2.06.2020 as my old one’s stolen. It is almost a week since I ordered and till now I didn’t receive it. I am in real urgency and I request @O2 to look into this.

It is really weird that O2 doesn’t provide additional Address field to enter a WG number or a floor number. A tracking feature will be really helpful for a sim card delivery. If I have no sim, how can I contact customer service for concerns, as you provide only calling service. Pretty old system of functioning to serve customers with technology by not using it.

I am expecting a reply the earliest……..

 

Thankyou.

icon

Lösung von o2_Lars 18 June 2021, 11:38

Zur Antwort springen

8 Antworten

C
Rang

Hi @o2_Tobias ,

I am another Prepaid user with the same problem. I ordered the replacement sim a week ago and it has not been delivered yet. Also in the address section it doesn’t allow me to enter my Dorm/WG number. I request you to issue me a new one and add WG-8 to my delivery post address.

I am in a high urgency please do follow-up my request.

Thankyou.

 

edit o2_Tobias: moved to this thread. Please do not open several threads for the same subject.

o2_Tobias

Hi @Consumer_95, 

welcome to our English Community. According to our guidelines in the o2 community please do not write several messages with the same subject. This only causes additional work for us. Be assured that we reply to every thread we receive. 

I regret that your old SIM-card was stolen and that you have not yet received an exchanging SIM-card. We already delivered a sim-card several times now to you. Did one of them already arrive at your place? Your WG-number is mentioned in the delivery-address.

For your own security, I just blocked your SIM-card.If you need further help, just let me know. 

 

Loving greetings,

Tobias 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
C
Rang

Hello Tobias,

thankyou for your reply. I successfully received only one, activated it and it works fine. Unfortunately it started showing no service since two days ago, exactly when you replied to this thread. I guess my active sim card is blocked now and I request you to please look into this ASAP. I also request you to get a conformation or crosscheck with your prepaid hotline colleagues, before solving an issue, incase the situation is already solved.

 

Thanks and regards,

Hemanth Sanga. 

o2_Lars
Benutzerebene 7

Hello @Consumer_95,

wuops, that did not work out as planned. I assume my colleague just read that your SIM card was stolen and wanted to make sure that no additional costs occur. I am sure he had just the best of interest for you in mind, please excuse any inconveniences this action has caused.

I had a look at your data and as far as I can see the SIM card has been unblocked already :-)

I hope everything now works as it should. If there are still any open questions don’t hesitate to ask, we will answer as soon as possible :-)

Regards,

Lars

 

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
C
Rang

Hello Lars,

thank you for your reply and I appreciate your colleague’s effort to solve my issue. Unfortunately the issue still persists and I am still with no active connection. Please recheck the status. I am in travelling and now stuck in the middle with no network. I say this is really a bitter experience with you guys for such an unorganised way of dealing things.

 

Regards,

Sanga.

o2_Lars
Benutzerebene 7

Hello @Consumer_95,

I found a quick and easy fix for that. All that needs to be done now is to switch your phone off and on again and you should be able to access the mobile network again :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
C
Rang

Hi @o2_Lars,

 it’s working now. I don’t want to say thank you for solving this, as this is the error caused by unorganised o2 support team. But, I wish to say thank you for at least the follow up done by better support guys.
Anyhow O2 ruined my travel plan.

 

Regards,

Sanga.

o2_Michi

@Consumer_95 

 

Hi Sanga,

 

thank you very much, we appreciate it. :relaxed:

In case you need support sometimes we will be glad if you send us a message here in our community.

 

Best regards,

Michi

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica