Hi @o2_Tobias ,
I am another Prepaid user with the same problem. I ordered the replacement sim a week ago and it has not been delivered yet. Also in the address section it doesn’t allow me to enter my Dorm/WG number. I request you to issue me a new one and add WG-8 to my delivery post address.
I am in a high urgency please do follow-up my request.
Thankyou.
edit o2_Tobias: moved to this thread. Please do not open several threads for the same subject.
Hi @Consumer_95,
welcome to our English Community. According to our guidelines in the o2 community please do not write several messages with the same subject. This only causes additional work for us. Be assured that we reply to every thread we receive.
I regret that your old SIM-card was stolen and that you have not yet received an exchanging SIM-card. We already delivered a sim-card several times now to you. Did one of them already arrive at your place? Your WG-number is mentioned in the delivery-address.
For your own security, I just blocked your SIM-card.If you need further help, just let me know.
Loving greetings,
Tobias
Hello Tobias,
thankyou for your reply. I successfully received only one, activated it and it works fine. Unfortunately it started showing no service since two days ago, exactly when you replied to this thread. I guess my active sim card is blocked now and I request you to please look into this ASAP. I also request you to get a conformation or crosscheck with your prepaid hotline colleagues, before solving an issue, incase the situation is already solved.
Thanks and regards,
Hemanth Sanga.
Hello @Consumer_95,
wuops, that did not work out as planned. I assume my colleague just read that your SIM card was stolen and wanted to make sure that no additional costs occur. I am sure he had just the best of interest for you in mind, please excuse any inconveniences this action has caused.
I had a look at your data and as far as I can see the SIM card has been unblocked already :-)
I hope everything now works as it should. If there are still any open questions don’t hesitate to ask, we will answer as soon as possible :-)
Regards,
Lars
Hello Lars,
thank you for your reply and I appreciate your colleague’s effort to solve my issue. Unfortunately the issue still persists and I am still with no active connection. Please recheck the status. I am in travelling and now stuck in the middle with no network. I say this is really a bitter experience with you guys for such an unorganised way of dealing things.
Regards,
Sanga.
Hello @Consumer_95,
I found a quick and easy fix for that. All that needs to be done now is to switch your phone off and on again and you should be able to access the mobile network again :-)
Regards,
Lars
Hi @o2_Lars,
it’s working now. I don’t want to say thank you for solving this, as this is the error caused by unorganised o2 support team. But, I wish to say thank you for at least the follow up done by better support guys.
Anyhow O2 ruined my travel plan.
Regards,
Sanga.
@Consumer_95
Hi Sanga,
thank you very much, we appreciate it.
In case you need support sometimes we will be glad if you send us a message here in our community.
Best regards,
Michi