Hello @Shaukat_Umair,

sorry for the late reply. I hope that you were able to activate your new Prepaid card meanwhile.

If not, please have a look at this Article on Prepaid activation in our English FAQ section and overview of our services

If you have any further questions, please let us know.

Best regards

Giulia

@o2_Giulia No still no update from 02. One week has been passed now. Can you please help me in this matter. Please note i have also visited the O2 store and they said if you have bought a sim from any other store than we can not help in this matter. I don’t know where to go. It looks like that i have wasted my money and time for choosing 02.

@o2_Giulia  I am stuck, because i can not update registered information because no section for changing the information and no option for  choosing the Video ID check option is showing.

Dear @Shaukat_Umair ,

if the video ident does not work, please try the post ident.

Kind regards,

Andrea