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Prepaid Sim Card is under someone else's name


Hello!!

I got a prepaid SIM card and haven't activated it yet. I logged into the website o2online.de and the Meine Daten section displays someone else’s name. I am pretty sure this is not proper. The sim card booklet was sealed properly and I haven't registered anywhere. What do I do? Please help me


2 Antworten

Hi @nan190 ,

 

have you managed to return the SIM to the seller, in order to get your SIM?

If you still have the card and no option to return it, please let us know the details via PN.

Please check your Inbox dor further details:

https://hilfe.o2online.de/inbox/overview

 

Best regards,

Kurt

Hi @nan190 ,

 

we haven’t received a message, which is why we’re closing the PN.Channel for now.

Please contact us here again, if you have further questions!

 

Viele Grüße,
Kurt

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