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prepaid data not working

  • 29. Juli 2022
  • 1 Antwort
  • 139 Aufrufe

I had bought an O2 loop sim at the beginning of the month and put 15€ credit onto it. A few weeks later I received a notification saying that I had used up all of my data, so I bought another credit top up. My home page now says that I have 16€ of credit on my account but the internet data is not working.

 

I tried turning the phone off/on, I have switched data roaming to ‘on’, I have called the English hotline but they told me they could only help post-paid customers. They gave me another hotline to call but it was only in German, and unfortunately my German is not strong enough yet to understand. It is important I have internet on my phone as it helps me to navigate a new city.

Lösung von o2_Lars

Hello @kimmbx and welcome to our o2 community :-)

I am sorry to hear there are issues with your internet connection. Did you already order and actiavted a new data package? Or were you already able to solve this and have a working intenet connection on you mobile again? :-)

regards,

Lars

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o2_Lars
  • Moderator
  • 23460 Antworten
  • Lösung
  • 31. Juli 2022

Hello @kimmbx and welcome to our o2 community :-)

I am sorry to hear there are issues with your internet connection. Did you already order and actiavted a new data package? Or were you already able to solve this and have a working intenet connection on you mobile again? :-)

regards,

Lars


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