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Port number from O2 to another provider


Hello, 


I would like to port my number +49176******58 from O2 to Winsim.

Could you please free my number? 

Thanks 

28.08. 09:44 Uhr o2_Katja: Moved to our english community

19 Antworten

schluej
Superstar
  • 15749 Antworten
  • 28. August 2022

Should be possible with the o2 app or in Mein O2.


o2_Rebecca
  • Moderatorin
  • 2117 Antworten
  • 28. August 2022

Hi @Dee171 and welcome to our Community!

You can quickly release your number by yourself, as schluej has pointed out before 😊 To do this you need to access Mein o2 via browser or the Mein o2 app, navigate to Tarif & SIM-Karte Vertrag verwalten o2 Rufnummer zu einem anderen Anbieter mitnehmen and you’re good to go.

You can find more information about porting your number in this FAQ article 😄

Let us know wether the release/porting of your phone number went smoothly.

Best wishes,
Rebecca


  • Neuling
  • 5 Antworten
  • 31. August 2022

Hi! So what should I do to free my number from O2 Prepaid? @o2_Manga 

Edit by o2_Andrea: Beiträge zusammengeführt

 


  • Autor
  • Neuling
  • 1 Antwort
  • 31. August 2022

Hello Rebecca, 

Thank you for your reply.  I am unable to free my number from O2 yet. Could you please provide me assistance, It is a little urgent. Kindly help me in this issue.


Thank you 

 

Kind regards,
Deeksha Atri


  • Neuling
  • 5 Antworten
  • 31. August 2022

Same question. I have a prepaid o2 SIM card and want to move from o2 to another provider. I have no idea how to do that. @o2_Rebecca your suggestion is only for contract holders.


o2_Rebecca
  • Moderatorin
  • 2117 Antworten
  • 1. September 2022

Hi @Dee171 and hello @koyta ,

I see, since you two have prepaid SIM cards my tips won’t be of much use to you 😅

If you still have a positive balance on your SIM cards i suggest you use the Prepaid Credit Payback form to have the balance transferred to your bank accounts and simultaniously have your numbers freed for porting.

If that’s not necessary you can either contact customer support for quick and easy release of your numbers or let me know again here in the forums. I will then send you a private message and ask for verification so i am allowed to free your numbers. 😊

Best wishes,
Rebecca


  • Neuling
  • 5 Antworten
  • 1. September 2022

@o2_Rebecca thanks for the reply! yes, it’s not necessary for me. Can we start the process of releasing my number?


o2_Rebecca
  • Moderatorin
  • 2117 Antworten
  • 1. September 2022

Hey @koyta,

I have sent you a direct message from the user @o2_Support. Please check your inbox. After you’ve replied there i will set things in motion 🙂 you will then recieve a confirmation by e-mail and text message (SMS) about the release of your number (Rufnummernfreigabe).

Best wishes,
Rebecca


  • Neuling
  • 5 Antworten
  • 1. September 2022

Thank you so much! @o2_Rebecca 
My case is closed.


o2_Rebecca
  • Moderatorin
  • 2117 Antworten
  • 1. September 2022

Hello @koyta,

Thank you for the nice chat 😊 the number has been released.

If you have any further questions, don’t hesitate to ask.

Best wishes,
Rebecca


o2_Andrea
  • Team
  • 26467 Antworten
  • 4. September 2022

Dear @koyta ,

welcome in our community. 🍀

Please do not post your request more than once here in the o2 community, this prolongs the waiting time for answers. Please also take a look at our netiquette.

I will now merge your contributions.

Kind regards,

Andrea


  • Neuling
  • 5 Antworten
  • 4. September 2022

@o2_Andrea this is an old thread. You (O2) have no FAQ on this topic for prepaid users. Don’t talk to me like this please.

UPD: Okay. She is deleted the comment.

 


o2_Andrea
  • Team
  • 26467 Antworten
  • 4. September 2022

Dear @koyta ,

I transferred your postings to the other ones you have made:

 

 

Kind regards,

Andrea


o2_Andrea
  • Team
  • 26467 Antworten
  • 4. September 2022

Dear @koyta ,

I will transfer this posting to the other ones as well. We do this in order to maintain clarity.

You will find our english articles here:

Kind regards,

Andrea

Edit by o2:Andrea: Supplement


o2_Rebecca
  • Moderatorin
  • 2117 Antworten
  • 5. September 2022

Hello @Dee171,

Do you still need help with porting your number, or have you been able to resolve this in the meantime?

Please let me know if we can do anything else for you regarding this matter. 😊

Kind regards,

Rebecca


  • Neuling
  • 2 Antworten
  • 16. November 2022

I would like to port my number from o2 to another provider, could you please help me with this procedure thank you.


o2_Micha
  • Moderator
  • 9874 Antworten
  • 23. November 2022

Hello @Natraj ,
thanks for your request regarding porting a number.
Have you already find a solution or can we still assist you?
Do you have a post or prepaidcantract?

greetings 
Michael


  • Neuling
  • 2 Antworten
  • 23. November 2022

Mine is prepaid.


o2_Andrea
  • Team
  • 26467 Antworten
  • 25. November 2022

Dear @Natraj ,

you can use the my o2 App to release the phone number for porting.

menue → Tarif & Optionen → Rufnummermitnahme → Button Rufnummer jetzt freigeben (at the bottom)

If you still have credit on your SIM-card you can have this paid-out by this form (it is only available in german): Prepaid Guthabenauszahlung

Does this help?

Kind regards,

Andrea


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