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Port number from O2 to another provider

D
Rang

Hello, 


I would like to port my number +49176******58 from O2 to Winsim.

Could you please free my number? 

Thanks 

28.08. 09:44 Uhr o2_Katja: Moved to our english community

19 Antworten

schluej
Rang

Should be possible with the o2 app or in Mein O2.

Live long and prosper 🖖
o2_Rebecca

Hi @Dee171 and welcome to our Community!

You can quickly release your number by yourself, as schluej has pointed out before 😊 To do this you need to access Mein o2 via browser or the Mein o2 app, navigate to Tarif & SIM-Karte ➡ Vertrag verwalten ➡ o2 Rufnummer zu einem anderen Anbieter mitnehmen and you’re good to go.

You can find more information about porting your number in this FAQ article 😄

Let us know wether the release/porting of your phone number went smoothly.

Best wishes,
Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
K
Rang

Hi! So what should I do to free my number from O2 Prepaid? @o2_Manga 

Edit by o2_Andrea: Beiträge zusammengeführt

 

D
Rang

Hello Rebecca, 

Thank you for your reply.  I am unable to free my number from O2 yet. Could you please provide me assistance, It is a little urgent. Kindly help me in this issue.


Thank you 

 

Kind regards,
Deeksha Atri

K
Rang

Same question. I have a prepaid o2 SIM card and want to move from o2 to another provider. I have no idea how to do that. @o2_Rebecca your suggestion is only for contract holders.

o2_Rebecca

Hi @Dee171 and hello @koyta ,

I see, since you two have prepaid SIM cards my tips won’t be of much use to you 😅

If you still have a positive balance on your SIM cards i suggest you use the Prepaid Credit Payback form to have the balance transferred to your bank accounts and simultaniously have your numbers freed for porting.

If that’s not necessary you can either contact customer support for quick and easy release of your numbers or let me know again here in the forums. I will then send you a private message and ask for verification so i am allowed to free your numbers. 😊

Best wishes,
Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
K
Rang

@o2_Rebecca thanks for the reply! yes, it’s not necessary for me. Can we start the process of releasing my number?

o2_Rebecca

Hey @koyta,

I have sent you a direct message from the user @o2_Support. Please check your inbox. After you’ve replied there i will set things in motion 🙂 you will then recieve a confirmation by e-mail and text message (SMS) about the release of your number (Rufnummernfreigabe).

Best wishes,
Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
K
Rang

Thank you so much! @o2_Rebecca 
My case is closed.

o2_Rebecca

Hello @koyta,

Thank you for the nice chat 😊 the number has been released.

If you have any further questions, don’t hesitate to ask.

Best wishes,
Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
o2_Andrea
Benutzerebene 7

Dear @koyta ,

welcome in our community. 🍀

Please do not post your request more than once here in the o2 community, this prolongs the waiting time for answers. Please also take a look at our netiquette.

I will now merge your contributions.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
K
Rang

@o2_Andrea this is an old thread. You (O2) have no FAQ on this topic for prepaid users. Don’t talk to me like this please.

UPD: Okay. She is deleted the comment.

 

o2_Andrea
Benutzerebene 7

Dear @koyta ,

I transferred your postings to the other ones you have made:

 

 

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Andrea
Benutzerebene 7

Dear @koyta ,

I will transfer this posting to the other ones as well. We do this in order to maintain clarity.

You will find our english articles here:

Kind regards,

Andrea

Edit by o2:Andrea: Supplement

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
o2_Rebecca

Hello @Dee171,

Do you still need help with porting your number, or have you been able to resolve this in the meantime?

Please let me know if we can do anything else for you regarding this matter. 😊

Kind regards,

Rebecca

Immer informiert bleiben ➝ https://g.o2.de/News
N
Rang

I would like to port my number from o2 to another provider, could you please help me with this procedure thank you.

o2_Micha
Benutzerebene 7

Hello @Natraj ,
thanks for your request regarding porting a number.
Have you already find a solution or can we still assist you?
Do you have a post or prepaidcantract?

greetings 
Michael

#bleibgesund
N
Rang

Mine is prepaid.

o2_Andrea
Benutzerebene 7

Dear @Natraj ,

you can use the my o2 App to release the phone number for porting.

menue → Tarif & Optionen → Rufnummermitnahme → Button Rufnummer jetzt freigeben (at the bottom)

If you still have credit on your SIM-card you can have this paid-out by this form (it is only available in german): Prepaid Guthabenauszahlung

Does this help?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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